Traci Yudman Email & Phone Number

Boise, Id, Us

Administered Arris maintenance orders and communicated with customers directly in a professional manner to coordinate renewal of support, revenue generation, forecasting, data analysis, and SOX compliance.• Prepared and entered credits and debits as appropriate, including all relevant re-enforcement documentation and invoice history reconciliation in ERP and CRM.• Maintained an average of $2M annual customer renewal revenue, including providing updates and corrections for the Oracle customer file and handled customer inquiries regarding billing, credit extensions, and complaints. • Responded to audit requests in a timely manner and maintained 75+ opportunities and entitlements in Microsoft Dynamics and Salesforce.• Managed all back-office coordination of contract terminations and provided quality control for order management.• Researched and gathered data on renewal information by liaising with Sales, Credit, Service teams to successfully complete projects and processed invoices for all maintenance renewal orders.• Processed customer asset base sales in Salesforce to create renewal quotes and ensured all relevant PO information was entered into Oracle CRM, Salesforce, Microsoft Dynamics, and SAP.

Portland, Oregon Area

Managed Business Unit contract administration, including support agreements, renewal notices, and customer project acceptance.• Communicated with customers in a professional manner to coordinate timely collection of accounts and handled customer inquiries regarding billing, credit extensions, and complaints.• Processed all customer purchase orders related to Service only and aligned and prioritized as necessary and prepared and entered credits and debits as appropriate, including all relevant re-enforcement documentation.• Developed reports and performed analysis using Oracle and Excel and maintained customer account information by providing updates and corrections for the Oracle customer master file.• Supported Sales organization, including communicating about contract terms and conditions, providing reports, and sharing customer account information and potential issues.

Portland, Oregon Area

Managed state business registrations for contract administration and monitored and determined the tax status of sales orders.• Reviewed and maintained customer exemption certificates and comprehended state sales tax regulations surrounding sales of hardware, software, and services.• Completed monthly sales tax reports for all states in which the Business Unit conducted business and collaborated closely with order administration to invoice customers across multiple product lines and invoice types.• Coordinated collections efforts with corporation collections and interfaced with customers regarding invoice and collection issues.• Maintained database of contracts, including customer purchase agreements, support agreements, NDAs, and equipment load agreements.

Portland, Oregon Area

Organized and directed the flow of incoming technical support calls. Evaluated the workload of each Technical Support Engineer and determine how each issue should be evaluated. Tracked RMA fulfillment. Gathered data and compile into goal-oriented reports. Led in increased customer satisfaction. Responded efficiently and effectively to service calls for the Support Dept. Assisted customers with problems that do not require the expertise of the Technical Support Engineer. Acted as the first point of contact with customers for technical support and verified the validity of a support and warranty contract. Ensured timely escalation of problems by documenting actions taken and established customer relationships.

Portland, Oregon Area

Acted as liaison with Corporate HR and Contractors.Processed and track contractor expenses, payroll, tuition reimbursement, and benefits. Administered workers compensation claim procedures and forms, and all hiring and termination paperwork.

Bachelor Of Science, Business Administration

Activities and Societies: PSU SHRM/NHRMA Chapter Society for Human Resource Management (SHRM) Northwest Human Resource Management.

Associate Of Science, Business