Administrator of UKG Pro Workforce Management (WFM). Support includes monitoring vendor releases for new features that will improve organizational processes and user experience, participating in vendor training and webinars for increasing skill value, participating in the UKG Community for user support and ideas, updating configuration for WFM timekeeping, scheduling, and integrations between WFM and UKG Pro (HR Core), auditing user access, creating job aids and training materials.Daily tasks involve supporting and training managers and staff with the following:- timekeeping- basic scheduler- time card approvals- percent allocations- historical corrections- maintaining roles and setting up access (HCM Profiles, Function Access Profiles, pay codes, Hyperfinds, Dataviews)- monitor time card irregularities- assist with payroll process and file export (Payroll is processed in UKG Pro)- monitoring data integration processes and errors- creating Dataviews and Hyperfinds- generate ad hoc reports and exports- setting up scheduled reports for managers- assist users with historical corrections- perform changes to configuration (as needed)- create job aids and training documentsProvide IT support for Human Resources department, including secondary administrator support for UKG Pro (formerly UltiPro by Ultimate Software). I create Cognos reports and triggers, as requested. Updates I've provided include automatic alerts for code table data modifications. Provide technical support to the HCM Manager and backup support as needed. Previously a member of the RFP team selecting a new HCM product with intention of consolidating multiple integrated systems today.  Created vendor questions and reviewed vendor responses, and coordinated the IT department review of products.  Collaborate to find process efficiencies and process consistency among staff in HR, Payroll and Senior Living.

Primary administration and training support for Kronos Workforce Central (Timekeeping & Scheduling) to our Senior Living service area (approximately 600 employees, 80 managers). I was a team member of the Kronos implementation team with a May 2016 go live. Created and monitored interface data between UltiPro and Kronos (employee and payroll import/export). Modules supported included: Timekeeping, Scheduling, Absence Management, InTouch timeclock firmware, and building scheduled reports and Genies to improve application usefulness and give managers insights to their labor data. Utilized our HCM (Human Capital Management) tool, UltiPro (now called UKG), for Business Intelligence dashboards and reports, extracting SQL for analysis or interface setups, as well as collaborating and providing technical support to Human Resources as needed. Projects focused on process improvements to Onboarding/Offboarding and interfacing with iCIMS (hiring/onboarding), Zendesk (IT service requests for permissions and equipment) and UltiPro (HCM for employees and payroll).Provided secondary technical support to our Senior Living Centers, including data knowledge of Point Click Care, Document Manager, Secure Conversations, and MiHIN/VIPR feeds.Initiated process improvements and documentation throughout the organization.

Lead the support and ongoing improvements to Web Forms application for campus-wide workflow approval forms. Developed in VS 2010 with .Net 4.0 / C# and LDAP and Oracle 11g interfaces. Maintained upgrades to production environment with bug fixes and new features. Implemented mobile device accessibility with improved CSS and responsive web design (RWD). Consulted with business owners to gather specifications and interpret functional requirements to determine best online form solutions, and maintained project communications. Translated requirements to developers, including student staff I mentored.Collaborated with a variety of departmental personnel, including student support, human resources, accounting, advising, budget, payroll, and others, to implement electronic processes.Managed, mentored and trained staff assigned to our team for Web Forms application support. Performed application testing, development, support, documentation, granting security access, project communications, and collaborated with users in support of new processes, upgrades, and improvements.Supported university enterprise systems as needed with creation of Oracle views, stored procedures, functions and security permissions (when applicable) to support Ellucian Banner.Provided training and created reference documentation for user and developer audiences. Maintained knowledge of applicable standards, best practices and latest technology features available in .Net by attending conferences and reviewing online materials. Distribution of responsibilities (primarily Web Forms): 30% maintenance/support; 10% development; 20% project organization & specification gathering; 15% Oracle procedures; 15% RWD/CSS for mobile; 10% training.

Provided MS Access expertise to user community on a project basis, as well as troubleshooting issues as they occurred and providing consultations as requested. Projects generally included initial customer review to gather requirements and application specifications, design, development, testing, implementation, creating documentation and leading user training in a classroom setting. Solutions designed to supplement ERP content (Ellucian Banner in Oracle) with unique departmental data tracking needs and included many automated macro features and some VBA.Provided Oracle enterprise system (Ellucian Banner) support, which included developing views and stored procedures. Provided user training and documentation. Regularly attended OU Access User’s group meetings to provide expertise and maintain a departmental relationship with campus reporting needs. Specific projects:Executed full application development of MS Access database for School of Nursing that interfaced with enterprise data in Oracle to utilize existing data, and allow for additional data tracking specific to the department. Final application allowed for course forecasting, clinical placement tracking, and degree progress reports for review between advisors and students. Created database for the Academic Skills Center to track students with course performance risk to allow for communication tracking of tutoring sessions. Designed database for Mail Services to interface with postal machine data extract to facilitate a more efficient billing process. Developed database for tracking Upward Bound students, including a data extract that met Federal guidelines of file structure.

Provided technical support to Engineering related PAD (Product Assembly Document) Group by developing and utilizing numerous MS Access databases and connecting with enterprise data.Received GM Employee Suggestion approval for the MS Access database I developed for tracking and reporting engineering work orders, plant concerns and layout distributions.