Selected to implement and oversee 4 unique benefits and programs as a team of 1. Developed this into a team of 12 who now oversee 14 benefits and programs.Lead, develop and celebrate my team of 8 project/program managers by providing daily leadership, guidance, mentorship, support, along with handling required managerial HR duties.Oversee and assist with the implementation and operations of our innovative and complex programs and benefits, including our card-based benefits. Many of these fall within the unique CMS flexibilities of Medicare Advantage Value Based Insurance Design demonstrations (VBID), Special Supplemental Benefits for the Chronically Ill (SSBCI) and Uniform Flexibility (UF).Oversee and assist with CMS bid filing activities for our unique benefits and programs.Collaborate, coordinate and partner with teams across our matrix, including but not limited to: operations, claims, customer service, care management, local markets, IT, digital, marketing and communications.Collaborate, coordinate and partner with external benefit vendors and healthcare providers.Focus on continuous improvement and support stretch projects as needed

Position created and personally selected to implement new and expanded special supplemental benefits Business Project/Program Senior Manager who oversees the implementation of our VBID, SSBCI and Uniform Flexibility benefits and programs through collaboration and coordination with multiple departments within the organization.

Developed and managed the Individual Medicare Advantage portfolio of plans for the Northeast Region, which included NY, NJ, CT, ME, MA, NH & RI. Tasks included competitive research, strategy development and execution, innovation research, relationship development and more. Partnered with Chief Medicare Officers and Directors of Operations in each market. Partnered with Finance and Actuarial teams to ensure financial plan alignment. Partnered with the Implementation Product Managers to ensure timely and accurate plan filings with the Centers for Medicare and Medicaid Services (CMS). Partneredwith marketing and materials teams to ensure quality materials are put in the hands of our members.Assisted on special projects as a facilitator and SME.Assisted with Strategic Product Management team collaboration and process improvements.Over all collaboration, communication and trust are paramount to our success as a team and an organization.

Product Management Director for Commercial Plans in the large group sector for the State of Ohio. Collaborated with sales leadership, actuarial, underwriting, marketing and product operations teams.Trained business partners on various tools and resources

Promoted into this roleCoordinate and manage Medicare Programs Product Database activities to ensure product content is delivered timely and accurately to our business partners.Analyze business challenges and coordinate process improvement activities.Support Product Management staff through bid planning and marketing material reviews for AEP readiness.

Promoted into this role Maintain all of the responsibilities of the Product Manager role, but accepted additional responsibilitiesAssist with on boarding and training new Product team membersActive member of process improvement projectsLead on the Online Store project for the Product team, where the 2013 product offerings were successfully launched along with the CareMore expansion products

Responsible for the strategy, analysis, research, design, filing, review and support of 14 Empire Medicare Advantage plans across two Empire brands for the State of New YorkCollaborate annually with key stakeholders across multiple departments (including P & L, Actuarial, Marketing, Compliance, Operations, Implementation, and Sales) for strategic planning, analysis, and implementation purposes to ensure alignment of products with strategies based on market positioning, product designs, profitability, legislative/regulatory changes and more.Collaborated with an acquisition partner to launch their expansion products into New York for the 2013 plan yearEstablish and maintain benefit and competitor information for the State of New York, which is imperative for planning, member marketing materials and organizational benefit material

Collaborated with cross-functional team as a business SME, business analyst, and project manager for a redesign of the entire Humana.com websiteManage the strategy and implementation of monthly banner messaging on Humana.com website with focus on search optimization, product and program promotion and company strategies.Managed usability project working with key business owners, portal owners and vendors to identify incremental enhancements to four cross functional web experiences.Managed redesign of the Humana newsroom to provide one-stop-shop for Humana News.Managing redesign of a secure member application for mail order pharmacy items.Acting Product Owner on behalf of the digital team's secure and unsecure websites with our IT Agile Scrum team.

Managed marketing IT initiative for leading global human resource consulting firm resulting in 14 week increased speed-to-market and reduction in warehouse costs, duties, tariffs and taxesCollaborated with global team members to create an innovative and functional web user interface for use by global consultantsDelivered web toolkit for leading fast food franchise to meet the needs of 30,000 global franchisees Managed complete IT project life cycle including vendors, creative agencies and post launch training and promotionExceeded client expectations by successfully creating trade show booth design, display materials, handouts, and prize giveaways with minimal cost and in limited development time frameSpearheaded the development of proposals in response to RFP’s that consistently won businessStandardized project management practicesFacilitated meetings for internal, client and vendor teamsOversaw adherence to brand compliance within my projects

Promoted into this roleDelivered full communication initiative for senior leadership convention including broadcast of event to two disparate locationsSpearheaded the initiative for Medicare frequent caller project including detailed data analysis and collaboration with IT and large call centerManaged project from discovery to pilot for health game geared toward the senior population Managed vendor selection and initial site planning for health gaming website Prepared and/or review project documentation such as use cases, requirements, project plans, pilot plans, concept design documentation, RACI charts, and status reportsCollaborated in cross-functional teams including vendor, business and IT representatives to ensure adherence to company and project strategies

Contributing team member for large consumer website redesign projectLed requirements gathering initiative of spending account data for redesigned consumer website Managed project related work including overall project planning, research, analysis, requirements documentation, etc.Collaborate with cross-functional teams in a matrix environment

Prepared and filed annual product plans with the Center for Medicare and Medicaid ServicesEstablished and maintained database of benefit and competitor informationPerformed competitor research and analysis as well as membership trend reporting Collaborated with multiple departments including Compliance, Implementation and Marketing for strategic planning purposesAssisted Product Managers and VPs on special projects pertaining primarily to the PPO products.

Key in successful implementation of the Kentucky.gov websiteManaged website and application development projects for multiple departments and Cabinets within Kentucky State Government Created and facilitated website content management training program for government employeesFacilitated end-user testing sessionsParticipated on company wide project management methodology teamParticipated in site architecture, user interface design and user experience planningPerformed research and analysis to stay on the cutting edge of government website offerings to anticipate client needsCreated initial data structure and helped maintain company Intranet on MS SharePointPrepared and maintained project reports for upper management. Performed and/or coordinated application testing and troubleshooting