Traci Beh Email & Phone Number

- Manage service vendor and oversee a team of 25 agents, ensuring seamless operations 24/7 across both online (WhatsApp, WeChat) and offline platforms - Leveraged on data analysis tools to transform the service and pivot to acquire high networth clients, exceeding sales target by 700%- Onboarded new tenants and collaborated with multitude of brands to plan and execute large-scale events - Experience in hiring and interviewing ground staff, design KPIs to achieve desired individual and team performance and stringent service quality standardsCareer Highlights:- Integral team member in planning and launching an exclusive all-new loyalty programme VIP tier, driving impactful engagement to enhance customer relations and satisfaction via tailored rewards and strategic initiatives

Singapore

Singapore

Added responsibilities: - Conduct tax consultancy briefings and provide tax advisory services on Singapore individual income tax matters, including exposure to double taxation issues and remote work arrangements, in compliance with the Singapore Income Tax Act- Utilise screening tools such as WorldCheck to conduct KYC checks on new clients- Build client relationships and manage and coach associates, with relevant skillset of managing offshore teamsCareer Highlights:- Perform payroll health checks and prepare submissions under the IRAS Voluntary Disclosure Programme (VDP), an undertaking well-known in the industry to be rigorous and requires strong technical expertise- Selected to join the pioneer RPA team (top 10% of the batch) to design, build and launch internal products to automate processes, and boost internal efficiencies and accuracy of client deliverables

Singapore

- Provide tax mobility services to local and expatriate employees of MNCs relating to cross-border assignments- Lead and manage the end-to-end process to prepare Singapore individual income tax returns, tax equalization calculations, and tax savings calculations for up to 20 corporate clients and more than 150 stakeholders

Singapore

- Compile information from clients and assist to prepare Singapore individual income tax returns for employees of MNCs- Prepare tax meeting notes to assist seniors with their tax briefing meetings with clients to provide an overview of the Singapore tax regime- Analyse and perform tax savings calculations in relation to equity income

Singapore

- Compiled clients' accounts to prepare annual financial reports according to the International Financial Reporting Standards- Conducted outdoor audits by analysing samples for audit tests and vouching them to original invoices- Liaised with accountants to ensure that the management accounts are representative of their company's activities- Uploaded clients' financial statements to ACRA using the BizFin Portal

Singapore

- Liaised with customers to confirm the sale to meet daily sales target- Streamlined the administrative work procedure to boost the efficiency of the admin team by 20%- Proposed ideas to motivate the sales team to boost sales for the company and by providing incentives and extra bonuses

Bachelor'S Degree, Accounting

Activities and Societies: SMU Ballare (Standard Ballroom Dance) - Represented SMU in various local, regional and international Standard.

Education record

Summer exchange programme

Education record

Activities and Societies: Organiser for Overseas Community Involvement Programme (OCIP) to Roslin Orphanage, Kupang, Indonesia. Golf Club..