Tracie Davis, Mba, Csm® Email & Phone Number

Florham Park, New Jersey, US

Florham Park, New Jersey, US

Paris, Île-de-France, FR

Austin, Texas, US

• Responsibilities: Partner with state agencies, counties, and local entities to implement a suite of project and program management software products for managing large capital assets, infrastructure and facilities.
• Serve as the subject matter expert for Masterworks and primary point of contact for requirement management
• Drive business requirement workshops with customers and map business processes to Aurigo products
• Facilitate change management in partnership with customers so that contracted scope is delivered
• Translate functional specifications for the configuration team to ensure solutions are successfully developed
• Coordinate the mitigation of project risks in order to meet project deliverables

Austin, Texas, US

• Responsibilities: Served as the Claims business leader on system projects by facilitating process/system requirements definition, design, acceptance testing, and training using Agile methodologies.
• Led Business Process Management requirements gathering, concept statements, and project plans with a focus on business value using JIRA and Confluence tools
• Led Scrum meetings with developers, testers, and business SMEs to facilitate changes impacting the project team
• Facilitated strategic planning with Salesforce to migrate the CRM platform to the cloud
• Streamlined defect triaging activities by integrating the training organization into the process workflow resulting in 10% reduction in defects reported

Austin, Texas, US

• Responsibilities: Managed analysis activities to document critical requirements that are used to implement business solutions using Waterfall methodologies.
• Conducted business interviews to identify functional requirements and performed gap analysis of current and proposed processes
• Created business process models to identify operational inefficiencies and identify improvement opportunities
• Collaborated with developers and testers to ensure traceability to business requirements with Microsoft Visual Studio Team Foundation Server

Charlotte, NC, US

• Responsibilities: Coordinated governance routines and practices to achieve successful project execution
• Consulted with DOJ Consumer Relief teams to drive timely, cost-efficient projects which completed the Principal Reduction Modification trial to receive $2.7 billion in principal forgiveness since 2014
• Consolidated & synthesized data from multiple sources to facilitate bulk loan transfer processes that require specialized servicing guidelines
• Re-designed 15 special handling processes that support 24 external servicer relationships
• Facilitated issue resolution activities to mitigate reputational and operational risks

Charlotte, NC, US

• Responsibilities: Managed a portfolio of projects to successfully deliver on time with adherence to A.2 Change Execution Policy Standards
• Fostered strong relationships and consulted teams to successfully execute key initiatives
• Established best practices and reinforced a culture of compliance
• Implemented processes to improve the quality of initiative delivery

Charlotte, NC, US

• Responsibilities: Built consistent management routines with the business leaders to effectively monitor suppliers' impact on Cost, Quality, Speed, and Risk.
• Partnered with internal & external partners to identify innovative solutions
• Designed governance procedures to ensure optimal regulatory and business compliance
• Developed and established management routines to ensure enterprise strategic alignment
• Re-designed the agency engagement model resulting in $20.4M in savings

Charlotte, NC, US

• Responsibilities: Identified, assessed, & mitigated risks associated with global third-party supplier relationships
• Created risk engagement model for Contact Centers reducing process re-work
• Served as an advocate in the risk management culture at a wholly owned subsidiary, BA Continuum Solutions, in India by standardizing management routines & workflows

Charlotte, NC, US

• Responsibilities: Developed and executed supply chain strategies with multiple lines of business to optimize the total cost of ownership, build supplier relationships, and mitigate risk
• Led the re-negotiation of a $24MM supplier agreement
• Managed sourcing projects resulting in savings of $2.1MM in 2004
• Developed a supplier optimization strategy resulting in savings of $2.7MM for 2005

US

• Responsibilities: Managed the performance measurement program for Global Materials & initiated cost reduction projects by reviewing bid proposals and validating contract pricing
• Worked with cross-functional teams to reduce bid package costs by 20%
• Managed the resolution of contract issues between suppliers and customers
• Reconciled variances between regional purchase prices and global bid prices resulting in an annual savings of $200, 000
• Managed the monthly performance reviews for the customer supply chain management organization resulting in an 18% improvement in customer satisfaction

US

• Responsibilities: Conducted data analysis for Global Quotations to improve supplier quote productivity
• Implemented an 80% cycle time reduction for global quote centers by automating the reporting process
• Led a successful large scale global implementation of web-based quotations software
• Created a strategic plan to leverage economies of scale in components purchasing

Mba, International Operations

Bs, Ag Education, Economics (Minor)