QBE Provide cost effective in house training and development for your new business start-up. Essential at that time that you may not be sure of the processes you need in place, right through to the training on the phone of your new recruits. Training your team to overcome objections from day one could be the difference between a successful business start-up with outstanding lead generation/sales or a costly, time consuming and financially crippling first three months. Make QBE consultancy services your first call.... Making training less yawn and more funWe welcome enquiries from New start-ups- On telephone etiquette, objection handling, real time confirmation, motivation, processesEstablished companies -who may need a fresh set of eyes and motivational ideas to improve your current team’s performance. Recruitment consultants- who need one off training for potential candidates.Training - 4hr sessions Motivational sessions 1st year- training Package Having worked in various telesales management and business development roles. I have over 15 years gathered a wealth of knowledge within this industry. Happily over the last 3 years I have had the opportunity to help several start-up companies set up their teams and office processes to become efficient new call centres, a job that I adore! By doing this I realised that there was a real gap in the market for ad-hoc in-house training,We look forward to providing a bespoke service around your company’s needs.

Liasing with clients, Process setup, New business introduction, with the aim of building a team,Concerning Wills, Probate, Inheritance tax, Power of Attorney, Deputyship orders, Family and business trusts. QBE Provide cost effective in house training and development for your new business start-up. Essential at that time that you may not be sure of the processes you need in place, right through to the training on the phone of your new recruits. Training your team to overcome objections from day one could be the difference between a successful business start-up with outstanding lead generation/sales or a costly, time consuming and financially crippling first three months. Make QBE consultancy services your first call.... Making training less yawn and more funWe welcome enquiries from New start-ups- On telephone etiquette, objection handling, real time confirmation, motivation, processesEstablished companies -who may need a fresh set of eyes and motivational ideas to improve your current team’s performance. Recruitment consultants- who need one off training for potential candidates.Training - 4hr sessions Motivational sessions 1st year- training Package Having worked in various telesales management and business development roles. I have over 15 years gathered a wealth of knowledge within this industry. Happily over the last 3 years I have had the opportunity to help several start-up companies set up their teams and office processes to become efficient new call centres, a job that I adore! By doing this I realised that there was a real gap in the market for ad-hoc in-house training,We look forward to providing a bespoke service around your company’s needs.

Working on a short term placement as a consultant Sales trainer, Helping to generate new clients.within Print ,Design, Digital Display. Liasing with clients, Process setup, New business introduction, with the aim of building a teamQBE Provide cost effective in house training and development for your new business start-up. Essential at that time that you may not be sure of the processes you need in place, right through to the training on the phone of your new recruits. Training your team to overcome objections from day one could be the difference between a successful business start-up with outstanding lead generation/sales or a costly, time consuming and financially crippling first three months. Make QBE consultancy services your first call.... Making training less yawn and more funWe welcome enquiries from New start-ups- On telephone etiquette, objection handling, real time confirmation, motivation, processesEstablished companies -who may need a fresh set of eyes and motivational ideas to improve your current team’s performance. Recruitment consultants- who need one off training for potential candidates.Training - 4hr sessions Motivational sessions 1st year- training Package Having worked in various telesales management and business development roles. I have over 15 years gathered a wealth of knowledge within this industry. Happily over the last 3 years I have had the opportunity to help several start-up companies set up their teams and office processes to become efficient new call centres, a job that I adore! By doing this I realised that there was a real gap in the market for ad-hoc in-house training,We look forward to providing a bespoke service around your company’s needs.

Training new and existing recruits on the sales process, working on a one to one basis, and group training. In Digital Marketing, SEO, Adwords.

After taking on a team from scratch. My first role was to train the team in the fundamentals of businesss development via the phone. To include overcoming objections the sales process and telephone etiquette and boundaries. Monitoring and qualifying leads through call recording, Motivation through targets and incentives, Now Overseeing a team of 6 to provide quality, qualified leads for the energy consultants home visits. Keeping accurate data of customers,including the day to day management of diaries cancellations and data management, Keeping the sales/energy consultants informed and updated on appointments. As a new business all processes had to be implemented and the team now runs smoothly and efficiently,Experience in - Solar Panels, Bio mass Boilers, Photocopiers, Epos systems,Vechicle tracking,Invoice Factoring, Accountancy, WebsitesThis started as a 1 month consultancy position to a 1 year training and business developement position.

Telesales manager – Team of 6 Working with a team of 6 to secure solid appointments for the sales consultants to attend, this role involved training and develop an inexperienced team to understand the basic sales process, how to use a benefit statement, Objection handling, and closing skills.

Telesales Manager, Responsible for the recruitment and day to day management of a team of 15 made up of part and full time positions, Monitoring and qualifying leads through call recording, Motivation through targets and incentives, Daily team meetings with goal setting Training and objection handling and monthly appraisals Recording and monitoring all appointments and feedback through liaison with the field sales department Monitoring and recording sickness/absence

•Pureglow Telecommunications -Phone systems and mobile contracts. July 2005 – Feb 2006 Telesales Manager /Customer services Manger I first took on the role of telesales manager, I had to evaluate and re-form the telesales team, to create from scratch a highly successful and motivated team of 5 to sustain 8 field sales reps with 4 qualified leads per day. This involved a total restructure and within 6 weeks the team where trained and surpassing any previous expectations. Data management through CRM ,Maximum number of leads achieved per day previously where 3-4 within 2 months we where achieving 6-12 appointments per telesales per day. Motivation through incentives. Feb 2006- June 2007-Chief operations officer Responsible for overseeing all departments within the company, including, Administration, customer services, Telesales, Sales, Operations, and engineers. Main roles to include, recruitment of permanent and temporary staff, updating company records, training, ensuring all sales representatives have maximum number of appointments each day, liaising with customers and overcoming objections. Assisting the director and collating information, creating high morale and motivation within the telesales and sales departments. Field sales Consultant Oct-2007-Feb 2008Pureglow telecommunications was taken over by Chrystal communications in Feb 2007 a much larger organization from Australia, Because of my previous sales background I was asked to join the sales team because I had a full understanding of their new concept on business solutions. I took on this role in June 2007 and in July I was the 2nd top salesperson within the company, this role proved to be a much softer more consultative sale than previous sales jobs I had had and I was very comfortable in this role. I also helped in the training and recruitment of new sales staff. Within this role I was organised and strove to hit every target. •

Field sales January 2005 – June 2005Selling photocopiers B2B local networking at all levels of the community, liaison with corporate and education sectors at all levels, Sales of a variety of packages to increase revenue and usage to our specified target market Organisation and planning of promotions and sales activity Improving and monitoring customer satisfaction and retention Promoting a positive and professional image of Xerox to potential clients Telesales Manager for XDT U.K Ltd March 2004 – Jan 2005 Proactive management, organising, Coaching and development of the telesales team Sales and marketing of the business to increase revenue and grow awarenessPromotion of the company and packages availableResponsible for the set up of resultware database and staff support /training in this product Correct procedures to ensure productive time managementXerox Office supplies For XDT U.K Ltd – Running concurrently with the above. Development of new sales team ,Motivation and all aspects of team organisation Liaison with all levels externally and internally ,Problem solving and prevention of all future queries ,Data management XDT UK LTD –Pilot company Xaura March 2003 –March 2004Field Marketing and sales of a new product to run alongside photocopiers to prevent emissions of ozone and other toxins This role was mainly a marketing project although sales where part of the latter end of the year that I worked within this department This role took me through a diverse range of clients including Glaxo Smith Kline Education sectors Major council offices and SME’s