Traci Edwards-Harding Email & Phone Number

Lenexa, Kansas, United States

Lenexa, Kansas, United States

Lenexa, Kansas

Olathe, Ks

Handle large and small jobs such as cleaning, organizing homes, pet sitting, house sitting, shopping, gift wrapping, delivery services, any odd jobs, and running errands. Customer Service, wedding planning, marketing consultant, organizing businesses, data entry, organizing files, sorting and purging documents.

Overland Park, Ks

Vetted new network applications and equipment against security policy and qualified them to be added to the Sprint Switching Network or Managed User Networks.Conducted periodic audits of admin access to network equipment, and adjusted access rights based on job description.Lead efforts to resolve customer issues and negotiate changes in Managed Services to better meet customer needs. Trained staff and customer when processes were introduced or updated.

Overland Park, Ks

Managed admin access to network applications and equipment by assigning, tracking and revoking access accounts.Lead team effort to write functional requirements for a ticketing system that tracked addition, repair and retirement of network equipment, and the Check-In-Check-Out (CICO) of admin-level passwords used to perform those activities. Worked directly with developer to shepherd the tool’s integration with other network applications. The tool was in use for 15 years, until its 2016 retirement.

Overland Park, Ks

Worked with government agencies to put subpoenaed call-traces on phone lines (this was pre-CALEA), collect data, and deliver it back to those agencies for use in criminal investigations.Developed functional requirements for the Call Trace Tracking tool, which monitored call-traces against their respective subpoena requirements. The tool was in use for 4 years.

New Century, Ks

Collected marketing data and sourced customers for Sprint.Developed an MS Access tool that consumed the marketing data and identified companies that met the criteria of a desirable customer. Trained sales staff to use the tool. The tool helped Sprint sales to go from primarily cold-calling to focused-customized sales campaigns.

Bs, Organizational Management And Human Development

General Studies