I am responsible for the ongoing management of key student systems (including the CRM and student intranet) as well as delivering major projects and system enhancements to support the student experience. I look to identify opportunities to create business efficiencies, analyse user and business process requirements, and prioritise projects for delivery.

Founder of Words to live by, which specialises in motivational quotes - bringing joy and inspiring our community to live their best lives.

As Change Manager I was responsible for driving high-level change for the Mining Exploration and Regulation System (MERS) project. My role involved coordinating efforts to ensure the seamless design, implementation, and management of MERS and its associated technologies, solutions, and services. With a background in customer experience and stakeholder management, I provided recommendations on behalf of stakeholders and fostered productive interactions between the project team and… Show more As Change Manager I was responsible for driving high-level change for the Mining Exploration and Regulation System (MERS) project. My role involved coordinating efforts to ensure the seamless design, implementation, and management of MERS and its associated technologies, solutions, and services. With a background in customer experience and stakeholder management, I provided recommendations on behalf of stakeholders and fostered productive interactions between the project team and business/external stakeholders. I was responsible for ensuring productive two-way communications and coordinating effective training to support the successful delivery of the project. Show less

Privileged to lead a high-performing team who are responsible for inbound enquiry management at each of USC’s Student Centres and overseeing outbound call campaigns. Responsible for the effective, efficient, and successful delivery of a range of significant projects aimed at improving the student experience and meeting USC's strategic goals and focused on business process improvement and the introduction of new technology.

Responsible for the effective, efficient and successful delivery of a range of student experience projects that align with the key priorities of the PVC(S) portfolio and which are critical to support the service delivery for students into the future, improve retention and enrolments.

Led the student communication and engagement event activities aimed at improving student success, strengthening first year experiences, and enabling timely support for learning.

Responsible for a team of multi-disciplinary Student Success Advisers (based at all our campuses) who provide proactive and timely advice, guidance and wellbeing support to students in all aspects of their academic, personal and social engagement.

Managing delivery of the orientation and transition program for new students.

I began working at USC with the Student Central team, first point of contact for all prospective and current student enquiries. The engine room of USC!

Founder of mossy which offered a range of clothing and accessories designed by stylish young men of the Sunshine Coast QLD for stylish young men all round the world. Responsible for product design, production, marketing, website and sales.