Tracie Overby Email & Phone Number

Create and deliver comprehensive management reports and in-depth analyses of headquarter training needs and associated performance metrics.•Illustrate the integration of the Learning Management System/Workday with initiatives through creating over 100 courses and programs, along with maintaining 12 completion reports weekly.•Build over 100 ad hoc reports with various formats for audit teams and leaders throughout Verizon with an efficient turnaround time.•Develop and present… Show more Create and deliver comprehensive management reports and in-depth analyses of headquarter training needs and associated performance metrics.•Illustrate the integration of the Learning Management System/Workday with initiatives through creating over 100 courses and programs, along with maintaining 12 completion reports weekly.•Build over 100 ad hoc reports with various formats for audit teams and leaders throughout Verizon with an efficient turnaround time.•Develop and present management reporting and detailed analysis of HQ training requirements and related performance.•Study data, identify trends, and recommend strategies which improved overall business results for leadership acceleration programs by 23%.•Collaborate with various channels throughout Verizon to modify and develop reporting processes to maintain compliance and consistency company wide.•Create, maintain, and issue accurate and timely reports using the Learning Resource System (Workday), Excel, PowerPoint, Qlik Sense and Cognos tools (Query and Report Studio). Show less

United States

Assisted temporary Sr. Manager with team management in preparation for the implementation of a new LMS, Workday. Continued to compile reports and documents for multiple business channels in preparation of the LMS conversion.•Contributed to overseeing the transition from a Verizon proprietary LMS application to Workday.•Trained the LMS team and stakeholders on the new functionality of Cognos 11.•Utilized Smartsheets to increase team efficiency by 40%.•Maintained the training… Show more Assisted temporary Sr. Manager with team management in preparation for the implementation of a new LMS, Workday. Continued to compile reports and documents for multiple business channels in preparation of the LMS conversion.•Contributed to overseeing the transition from a Verizon proprietary LMS application to Workday.•Trained the LMS team and stakeholders on the new functionality of Cognos 11.•Utilized Smartsheets to increase team efficiency by 40%.•Maintained the training pathways, audiences, programs, and reporting.•Managed the LMS aspect of various leadership training initiatives, ensuring setup and reporting were effective, measurable, and successful. Show less

Schaumburg, Illinois

Contributed to large scope of work for regional training organization before moving to enterprise training team. Helped define system and business processes. Scheduled over 50 customer service trainers to deliver training programs for various call center initiatives, ensuring seamless and effective training sessions•Created, maintained, and facilitated Adobe Connect training for Learning Resource System administrator training for various levels of administrators across different access… Show more Contributed to large scope of work for regional training organization before moving to enterprise training team. Helped define system and business processes. Scheduled over 50 customer service trainers to deliver training programs for various call center initiatives, ensuring seamless and effective training sessions•Created, maintained, and facilitated Adobe Connect training for Learning Resource System administrator training for various levels of administrators across different access levels, ensuring proficiency in system navigation.•Led projects on enhancements and additions to reporting and analysis for Learning and Development Team.•Conducted high level ROI studies on various pilot trainings in the Midwest area regional organization.•Achieved Call Center training completions by efficiently scheduling training sessions across the Midwest Area.•Supported facilitation and projects by anticipating stakeholder and business needs. Show less

Elgin, Illinois

Responsible for scheduling over 60 trainers in customer service and retail sales for upcoming training initiatives through a partnership with training supervisors and local resource management.

Elgin, Illinois

Delivered advanced customer service skills/products/data, leadership, management, cross-functional and other training sessions using adult learning training methodology, appropriate media, trainer materials and effective presentation skills.

Elgin, Illionis

Provided coaching and mentoring to training team of 8 employees regarding various training initiatives.

Elgin, Illinois

Developed course guides, worksheets and participant aids for New Hires and embedded base training.

Schaumburg, Illionis

Advocate for a strong and successful training team for two Call Centers by working with various departments to ensure consistency with training objectives and business needs.

Schaumburg, Illinois

Responsible for collecting on debt for corporate accounts in the Illinois market.

Schaumburg, Illinois

Troubleshot different scenarios and resolved IT related issues in minimal time.

Schaumburg, Illinois, United States

Developed new procedures for collecting on past due cellular equipment accounts.

Bachelor Of Arts - Ba, Elementary Education And Teaching

Bachelor Of Arts - Ba, Elementary Education And Teaching