Tracie Merendino (Pacheco) Email & Phone Number

Leader of customer success initiatives in order to maximize retention partnerships, increasing participation in NIHF educational programs and seeking new business opportunities nationwide. Responsible for achieving revenue metrics developed to meet the National Inventors Hall of Fame's objectives by maintaining a 98% retention rate and 99% customer satisfaction. Manages, supports, mentors and trains sales force with a focus on building partnerships, account management and new business… Show more Leader of customer success initiatives in order to maximize retention partnerships, increasing participation in NIHF educational programs and seeking new business opportunities nationwide. Responsible for achieving revenue metrics developed to meet the National Inventors Hall of Fame's objectives by maintaining a 98% retention rate and 99% customer satisfaction. Manages, supports, mentors and trains sales force with a focus on building partnerships, account management and new business strategies. Works with organizational leadership to develop interdepartmental and cross functional communication strategies to promote sales growth and customer satisfaction across the organization. Show less

As Senior Director, Education Programs I am a leader of customer success initiatives responsible for maximizing retention of partnerships, increasing participation in NIHF educational programs and seeking new business opportunities nationwide. Responsible for achieving revenue metrics developed to meet National Inventors Hall of Fame's objectives by maintaining a 95% retention rate and 99% customer satisfaction. Manages, supports, mentors, and trains sales force with a focus on partnership… Show more As Senior Director, Education Programs I am a leader of customer success initiatives responsible for maximizing retention of partnerships, increasing participation in NIHF educational programs and seeking new business opportunities nationwide. Responsible for achieving revenue metrics developed to meet National Inventors Hall of Fame's objectives by maintaining a 95% retention rate and 99% customer satisfaction. Manages, supports, mentors, and trains sales force with a focus on partnership retention, account management and new business strategies. Works with organizational leadership to develop interdepartmental and cross-functional communication strategies to promote sales growth and customer satisfaction for the organization. Show less

As Senior Director of Account Management, Pre K-12 Partnerships I am a leader of customer success initiatives responsible for maximizing retention of partnerships and increasing participation in NIHF educational programs. Responsible for achieving revenue metrics developed to meet National Inventors Hall of Fame's objectives by maintaining a 95% retention rate and 99% customer satisfaction. Manages, supports, mentors, and trains sales force with a focus on partnership retention and account… Show more As Senior Director of Account Management, Pre K-12 Partnerships I am a leader of customer success initiatives responsible for maximizing retention of partnerships and increasing participation in NIHF educational programs. Responsible for achieving revenue metrics developed to meet National Inventors Hall of Fame's objectives by maintaining a 95% retention rate and 99% customer satisfaction. Manages, supports, mentors, and trains sales force with a focus on partnership retention and account management. Works with organizational leadership to develop interdepartmental and cross-functional communication strategies to promote sales growth and customer satisfaction for the organization. Show less

North Carolina, South Carolina And Tennessee

Provide STEM based summer enrichment programs in a summer camp setting through partnership with educators and school districts on a national basis. Managing all aspects of the local operations including maintaining all existing and new business, staff hiring, training of 100+ on site directors, B2C marketing and publicity, local fundraising, quality control, scholarship distribution, and school and customer relations in North Carolina, South Carolina and Tennessee. Utilizing strong… Show more Provide STEM based summer enrichment programs in a summer camp setting through partnership with educators and school districts on a national basis. Managing all aspects of the local operations including maintaining all existing and new business, staff hiring, training of 100+ on site directors, B2C marketing and publicity, local fundraising, quality control, scholarship distribution, and school and customer relations in North Carolina, South Carolina and Tennessee. Utilizing strong interpersonal skills to establish relationships with school personnel to support and insure quality programs across the regional territory. Show less

Pleasant Union Elementary, Raleigh, Nc

Elementary Educator with experience in grades 2, 4, and 5.

B.S., Education/Psychology

A.A.S, Early Education