Tracie Swando Email & Phone Number

• Lead Reporting Analyst for the development and consolidation of data reporting and trend analysis, maintaining consistent definitions of productivity measures, and data from complex business systems/applications. • Maintain data as it sits across internal relational databases, and corresponding electronic files received and sent to CMS.• Lead Reporting Analyst for Corporate Initiative support• Lead liaison between business and technical support areas• Stream line reports and data retrievals to reduce manual interventions• Accurately and timely prepare and submit daily, weekly, monthly, and quarterly outputs• Creation of custom executive summaries• Perform complex user acceptance testing (UAT)• Create and update complex SQL queries to support lower level analysts and support staff• Produce and update SOPs

• Analyze define and interpret business needs and issues by gathering, analyzing, documenting and validating the Business area(s) and user(s) technical (functional/non-functional) requirements. • Create PRD (Project Requirements Document) for most complex enhancements, automations and implementations including defining Business, User and functional and non-functional requirements needed for approval by Business and for use by Design, Development and Testing teams. • Create Requirements Management Plan to define, organize and schedule requirements management and development activities. • Lead requirements analysis and verification sessions. Produces Requirements Tracebility Matrix (RTM) and RTM gap analysis reports. Track and manage open issues and plan for resolution. • Troubleshoot systems problems, identify cause of problems, work with appropriate group to correct problem. • Maintain communications with technical counterparts to guide the issues to cross-functional resolution and adopt best practices and ensure integration of specific application architecture into overall enterprise technology strategy.

• Acted as a lead for the operational business team for new system implementation by providing by managing 5 BAs, creating test plans, work plans and implementation guides and providing training• Provided management and operational areas with investigative and analytical support for process improvement• Research, develop, track and implement associated system changes according to corporate standards and HIPAA compliancy using structured methodologies• Worked with edits and audits to identify manual process that could be updated to automated processing• Provided policy and procedure clarification to Operational staff, providing analysis of mandated changes, implementing new guidelines in operational areas, coordinating medical policy changes and working in conjunction with management team to streamline manual and system processing logic• Created and streamlined testing scenarios and matrix• Received and corrected when applicable; system issues, clarifications, workflows and workarounds