Customer Success Architect | Project ManagerAccount Manager/Project Manager for all my East Coast clients. Responsible for the account after sales cycle is complete starting with the kick-off meeting, requirements, design, configuration, testing, training, and Go Live. Manage the account on additional engagements or expansions.

Drove varied custom software initiatives, including working with multiple clients and several divisions. Established relationships with external vendors and with Primero offshore software teams. Delegated project tasks based on staff members’ strengths, technical skill-sets, and experience levels.

SR. SOLUTION ARCHITECT, 2014 – 2016Served as the Project Manager/Technical Lead on projects, overseeing customer development, online cloud teams, infrastructure team to set-up server environments, and track progress. Collaborated with external clients to evaluate requirements and maintained responsibility for the design and architecture of EPMLive in a SharePoint environment. ACCOUNT MANAGER/PROJECT MANAGER, 2012 – 2014 Played a key role as Project Manager and Account Manager simultaneously. Served as the main point of contact for clients, partnered with sales personnel on new expansion opportunities, and served as the leader on the largest client account.PROJECT MANAGER, 2010 – 2012 Spearheaded all project aspects, including requirement meetings, scheduling, resource coordination, change management, risk mitigation, budget, scope, and strict deadlines. BUSINESS ANALYST, 2007 – 2009 Wrote specifications documents based on client requirements, configured EPMLive according to desired outcomes, and worked closely with cross-functional team members to achieve departmental goals.

PROJECT MANAGER, 2000 - 2007Managed software releases for production consumer disputes application, coordinated projects from original business request through production, and liaised with clients throughout various projects, maintaining daily contact to resolve challenges, establish ongoing communication, and ensure superior customer satisfaction. Managed hardware/software projects for the helpdesk.PROCUREMENT LIAISON, 1997 - 2004Delivered standardized hardware specifications for servers and desktop computers, approved all hardware, software, and IT requests, and verified all receipt of equipment within the organization.