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Traci Grimes is listed as Leadership & Development | Workforce Management | Capacity Planning at SoFi, a company with 1641 employees, based in Hilliard, Florida, United States. AeroLeads shows a matched LinkedIn profile for Traci Grimes.
Traci Grimes previously worked as Sr Manager of Workforce Management at Sofi and Global Workforce Optimization Sr. Capacity Planning Manager at Citi.
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I’m a workforce management leader with two decades of proven expertise in the financial industry and a track record of successfully navigating complex challenges while fostering a collaborative and motivated work environment. I am a very dedicated and passionate leader who thrives on cultivating high-performing teams through comprehensive training, coaching, and mentorship. My strengths lie in strategic planning, trend and financial analysis, system integrations, roadmap development, project management, and problem-solving. I am known for a results-driven approach that consistently delivers operational excellence and aligns with business objectives. When I am not working, I enjoy spending time with my family, reading, working out, sunsets and the Florida Keys.
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Jacksonville, Florida
United States
I managed six analysts in global Workforce Management operations, fostering a culture of continuous learning, providing hands-on training, coaching, and mentorship to analysts, guiding their professional growth and scaling overall performance. I directed planning efforts for 37 portfolios, accurately forecasting call volumes, handle times, headcount, and.
United States
In the role, I oversaw comprehensive Global Workforce Management initiatives, directing a team of 11 SFE professionals and orchestrating scheduling for 5K agents across six domestic sites, seven offshore vendor sites, and 18 business groups. I delivered a commitment to continuous improvement by promoting cross-functional collaboration and executing.
United States
I provided managerial leadership to a team of six nonexempt analysts, supporting diverse business lines including The Home Depot, Legacy Cards/Specialty, and United States Auto Club. I applied advanced forecasting methodologies to predict call volumes, average handle times, and interval arrival patterns, crafting effective hiring strategies for domestic.
Other employees you can reach at sofi.com. View company contacts for 1641 employees →
Keith Rogers
Colleague at Sofi
Salt Lake City, Utah, United States, United States
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TV
Tatiana Velicheti
Colleague at Sofi
New York, New York, United States, United States
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PT
Pranshu Tripathi
Colleague at Sofi
San Francisco Bay Area, United States, United States
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ZR
Zoe Risch
Colleague at Sofi
Chicago, Illinois, United States, United States
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FW
Fei Wu, Frm
Colleague at Sofi
New York City Metropolitan Area, United States, United States
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LE
Luis Eduardo Murua
Colleague at Sofi
San Diego, California, United States, United States
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KR
Keysha Robinson
Colleague at Sofi
Jacksonville, Florida, United States, United States
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LY
Libronlhoyzkie Yutero
Colleague at Sofi
Parañaque, National Capital Region, Philippines, Philippines
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MM
Marcus Minsky, Cfp®, Chfc®
Colleague at Sofi
Levittown, Pennsylvania, United States, United States
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ZL
Zoran Lucic
Colleague at Sofi
Lozenets, Sofia City, Bulgaria, Bulgaria
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Quick answers generated from the profile data available on this page.
Traci Grimes works for SoFi.
Traci Grimes is listed as Leadership & Development | Workforce Management | Capacity Planning at SoFi.
Traci Grimes is based in Hilliard, Florida, United States while working with SoFi.
Traci Grimes has worked for Sofi and Citi.
Traci Grimes's colleagues at SoFi include Keith Rogers, Tatiana Velicheti, Pranshu Tripathi, Zoe Risch, and Fei Wu, Frm.
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