Traci Riley, Mbl Email and Phone Number

Service Delivery Manager skilled in Relationship Management, Client Management and Project Management with a focus on benefits platforms. Benefits experience in Winflex, Service Engine, People Soft, IPA, EasyEnroll, Mercer Marketplace, Workday and supporting tools including Microsoft Project. Projects have included client implementations, process improvements, case management tools and charitable events. Consistently striving to drive efficiencies, improve processes and creatively creating win win situations for internal and external clients. Leading a team of Service Delivery Specialists I was successful in significantly increasing their productivity through capacity planning and tracking all tasks with transparent communication to the team daily on results. Utilization of leadership skills in developing, maintaining and retaining internal and external client relationships and balance risk management. Responsible for process improvements and Client Implementation of Voluntary and Core Benefits on numerous platforms. Strong communication skills including creating user friendly documentation, public speaking and written also project management skills. Working on a variety of projects throughout levels of the organization and across platforms of benefits. Also as an Adjunct Professor I am vetted for AA, BA, and graduate level Leadership courses that include Contemporary Business Leadership and Personal Leadership. Leadership classes focus on building a foundation of trust with your followers, how to make the difficult decisions, analyzing different leadership models and applying what is learned in the classroom to life. I have high expectations in my personal and business life that carries over to the expectations of my students.Specialties: Motivating and developing human capital, processes and organizational improvements.