Traci Lang Email & Phone Number

Boston, Massachusetts, Us

• Primary administrator of the MFS corporate Learning Management System, Cornerstone on Demand. Monitor and improve governance practices and resolve issues.• Primary vendor relationship manager for learning technologies including Cornerstone on Demand and LinkedIn Learning.• Develop strategies for evolving user experience through improved user interface, adoption of new functionalities of existing platforms.• Research learning and employee experience technologies. Work with information technology to research, test and implement solutions. • Partner across the organization to locate or develop learning content and to make it accessible and trackable.• Provide support and consultation to decentralized training teams in managing LMS functions and development of training solutions.• Collaborate with the learning and development team to adopt new technology to assist in developing interventions to help solve team challenges and increase access to employee development resources.• Work across Human Resources division to introduce process improvements and model cross-functional collaboration.• Manage rollout projects for annual HR compliance training.• Evangelize the adoption of technology assets with a focus on maximizing the value of assets within our technology stack including features within Cornerstone On Demand and the Microsoft Suite.

Boston, Massachusetts, Us

Evaluate processes performed in the Service Center to understand risks and ensure internal controls and procedures adequately address associated risks.Conduct periodic internal control matrix walkthrough reviews of processes performed within the Service Center. Coordinate and facilitate meetings of interested parties and stakeholders comprised of various business units across the organization. Maintain action plans of identified updates and improvements. Follow up with business owners to ensure all items are addressed. Assist business units to identify process improvements that mitigate risks while gaining improved efficiency through streamlining and automation. Coordinate all aspects of internal and external audit exams.Act as primary liaison between auditors and business units, ensure audit documentation requests are fulfilled. Evaluate feedback, perform closeout functions and ensure audit recommendations are adequately addressed. Work with Legal, Compliance and Regulatory Monitoring groups to coordinate Service Center support in the completion of internally and externally required regulatory review activities. Assess vendor independent internal control reports (SOC1) to identify areas of concern related to exceptions found. Ensure that service center internal controls adequately address complementary user entity controls documents in internal control reports.

Us

• Managed and developed a staff of 16 training facilitators, consultants and coordinators located across 4 states serving 5 locations.• Managed a training budget of $150,000 used to purchase e-learning development software, online course licenses, virtual classroom host licenses and contract with external vendors for custom course development and non-proprietary systems training delivery.• Created, updated and delivered corporate new associate training programs for call center, transaction processing and custom event solution teams.• Developed and delivered training solutions in support of new product implementations, process changes and systems enhancements.• Consulted and executed external client training for both small scale training events and complex new client conversions.• Researched, coordinated and managed relationships with external vendors to design and implement in-person, virtual and self-paced learning solutions to meet the needs of various business lines.• Established and managed project plans to implement two new learning management systems.

Us

• Developed training for complex proprietary systems and processes.• Developed multi-level curriculum for various systems training projects for new client conversions.• Mentored several junior members of the training team in training implementation, project planning and curriculum design.

Us

• Created curriculum and delivered training for mutual fund industry and technical products.• Developed training to support new proprietary system implementation.• Conducted New Associate Training

Us

• Supervised a staff of 4 to 12, performing all functions of transaction processing, customer support and client relationship management. • Worked closely with support service groups across the organization to resolve customer issues and address external client needs.• Acted as a resource for information, problem resolution and staff development for both internal associates and external clients.• Introduced new procedures to simplify and expedite transaction processing.• Improved staff awareness of and adherence to corporate policies and procedures.

Associate'S Degree, Computer Programming

Education record