Traci Lang Email & Phone Number

Boston, Massachusetts, US

• Primary administrator of the MFS corporate Learning Management System, Cornerstone on Demand. Monitor and improve governance practices and resolve issues.
• Primary vendor relationship manager for learning technologies including Cornerstone on Demand and LinkedIn Learning.
• Develop strategies for evolving user experience through improved user interface, adoption of new functionalities of existing platforms.
• Research learning and employee experience technologies. Work with information technology to research, test and implement solutions.
• Partner across the organization to locate or develop learning content and to make it accessible and trackable.
• Provide support and consultation to decentralized training teams in managing LMS functions and development of training solutions.

Boston, Massachusetts, US

Evaluate processes performed in the Service Center to understand risks and ensure internal controls and procedures adequately address associated risks.Conduct periodic internal control matrix walkthrough reviews of processes performed within the Service Center. Coordinate and facilitate meetings of interested parties and stakeholders comprised of various.

US

• Managed and developed a staff of 16 training facilitators, consultants and coordinators located across 4 states serving 5 locations.
• Managed a training budget of $150,000 used to purchase e-learning development software, online course licenses, virtual classroom host licenses and contract with external vendors for custom course development and.
• Created, updated and delivered corporate new associate training programs for call center, transaction processing and custom event solution teams.
• Developed and delivered training solutions in support of new product implementations, process changes and systems enhancements.
• Consulted and executed external client training for both small scale training events and complex new client conversions.
• Researched, coordinated and managed relationships with external vendors to design and implement in-person, virtual and self-paced learning solutions to meet the needs of various business lines.

US

• Developed training for complex proprietary systems and processes.
• Developed multi-level curriculum for various systems training projects for new client conversions.
• Mentored several junior members of the training team in training implementation, project planning and curriculum design.

US

• Created curriculum and delivered training for mutual fund industry and technical products.
• Developed training to support new proprietary system implementation.
• Conducted New Associate Training

US

• Supervised a staff of 4 to 12, performing all functions of transaction processing, customer support and client relationship management.
• Worked closely with support service groups across the organization to resolve customer issues and address external client needs.
• Acted as a resource for information, problem resolution and staff development for both internal associates and external clients.
• Introduced new procedures to simplify and expedite transaction processing.
• Improved staff awareness of and adherence to corporate policies and procedures.

Associate'S Degree, Computer Programming

Education record