Traci L O'Neill, Mba, Ed.D., Crcr Email & Phone Number

Ensemble Health Partners​ ​2019-CurrentDirector | Senior Director, Client IntegrationAdministrative responsibility for leading, developing, and executing key business strategies. Perform revenue cycle assessments on new clientele. Participate in new business development and service line expansion identifying key opportunities to positively impact overall revenues. Keenly responsible for oversight of all client customer service, operational processes and workflow, new client onboarding, provider documentation improvement, support of operational processes and customer relationship management.• CRCR Certified by HFMA• Recipient of 2022 CEO Performance Excellence Award• Responsible for oversight of operational processes and workflows to support client relationship while identifying key workflow improvements to improve bottom line• Provide overall direction and guidance to client leadership teams to ensure transparency regarding processes and progress• Work collaboratively with Coding Operations to identify and resolve coding processes• Assist in the development and management of strategy, specific goals, objectives, budgets and performance standards for coding operations• Manage day to day operations of new client revenue cycle operations• Lead new development relative to new client onboarding with enterprise-wide cross functional teams• Analyze current workflows identifying areas for improvement and/or implementation of industry best practices• Perform new client assessment relative to mid-revenue cycle operations, provider coding and coding audits and education• Demonstrate ability to work independently to ensure revenue cycle operations are efficiently and effectively managed• Report on key performance initiatives to client leadership• Initiate necessary organizational changes while operating within current client culture• Analyze the financial opportunity and required staffing to meet new business opportunity during proposal processes

United States

Administrative responsibility for leading, developing, and executing key business strategies. A member of acute and ambulatory administrative team, directed overall day to day operations of multi-specialty clinics in various locations. Multi-specialty physician network included 50 providers, 75 employees and 17 multi-specialties. Collective budgetary responsibility $15.8 million. Operationally responsible for acute service lines including Cardiology and Radiology. • Exceeded yearly net revenue targets by 4.4%• Decreased overall denials by 65% resulting in more timely patient billing and cash collection• Employed revised charge audit process resulting in a 50% reduction in charge lag days in turn increasing net revenue• Implemented patient and associate Studer (The Studer Group) programming and strategies• Led a team focused on Likelihood to Recommend Press Ganey Satisfaction score improvement resulting in a 6.5% increase • Constructed ambulatory Patient Access Press Ganey action plan improving measure by 11.7% • Implemented CPC Primary Care Track II program in all clinics (2017)• Improved top five CPC clinic quality measures by 71% (2018)• Centralized hospital and clinic call centers reducing staff by 5% while offering greater convenience for patients and families• Created centralized patient registration area to increase efficiency and patient throughput• Responsible for ambulatory urgent care clinic redesign to increase patient access based on community need and patient feedback• Managed acute service lines including Cardiology, Cath Lab, Cardiac Rehabilitation, Nuclear Medicine; MRI, CT, Mammography, Pulmonary Function Testing, and Dexascan. Acute departments comprised a team of 125 employees and operating budget of $10 million• Applied, awarded, and managed Perinatal and Integrated Behavioral Health Grants via Montana Healthcare Foundation• Applied and obtained National Health Scholar designation (2018)

Montana

Student oriented intellectual with real world industry expertise to complement coursework delivery and engage student learning. Responsible for teaching core and optional undergraduate Business courses. Developed and delivered instruction in the following areas of study: Marketing, Market Strategies and Research, Introduction to Business, Human Resource Management, Management, Organizational Behavior, Business Ethics, Advertising and Promotion, International Business, Accounting, and Economics. awareness• Developed and implemented Business Marketing degree option and associated curriculum• Participated in Business department’s IACBE report prep as well as, specific departmental/regional accreditation processes• Evolved traditional business coursework to online course instructional offerings• Advised students relative to degree choice, course requirements, and future career goals; student advisee portfolio, 150 per year.• Collaborated with local businesses and alumni based to grow Business department internship program, student internship placement, and internship program evaluation 2009-2011

Montana Tech Of The University Of Montana

As a member of the campus executive time, responsible for driving the philanthropic strategy and associated foundation fundraising activities. Cultivated long-term relationships with the local business community and diverse alumni base. As the lead of the Strategic Planning committee a University market position was defined and campus wide growth strategies were demarcated. • Responsible for multi-million, multi-departmental dollar budget allocation as well as, yearly fiscal processes• Led and managed a diverse 40 member campus team including: Marketing, Foundation, Business Development, Alumni Relations, and Career Services • Cultivated major donors to drive growth of key campus initiatives, programs, and scholarships; nurtured existing and established relationships among faculty, staff, alumni, community and friends of the University• Initiated campus strategic planning process and plan revision involving a cross-sectional campus collegiate team • Conducted SWOT analysis of Montana Tech’s campus image, brand recognition and former strategic plan implementation; devised work plan based on results from preceding primary research• Conducted multi-dimensional, campus-wide marketing and communication assessments resulting in departmental marketing strategies and associated collateral to build the University brand while simultaneously enhancing the image of each University department• Initiated fundraising yearly goals and associated personal goals driven by financial threshold and time • Reinvented Foundation Board Development Committee as key fundraising body associated with 2nd comprehensive campus Capital Campaign plan• Established and conducted departmental foundation reporting practices to engage faculty and encourage enhanced fundraising participation

Montana

Administrative responsibility for $25 million dollar, multi-departmental hospital budget. Engaged hospital care team in an evolved patient satisfaction model focused on growth, service, people, care quality and finance. Launched hospital-wide strategic, marketing, and medical staff retention plans and associated strategies. • Led daily work teams including: marketing, strategic planning, patient satisfaction, business development, physician recruitment and foundation• Provided operational oversight for acute service lines: operating room, patient service center, pharmacy, and pain clinic• Led brand strategy, local image audit, and perception study• Responsible for hospital-wide strategic plan supported by the identification of alternative service line revenue(s) to diversify portfolio and positively complement operating revenue• Led and implemented organization-wide Studer (The Studer Group) service and operational excellence program adoption • Coordinated and delivered in-house Studer (The Studer Group) training to staff, board of directors, and volunteers• Developed and implemented patient satisfaction operational plan; initial efforts improved patient satisfaction scores by 5%• Responsible for physician recruitment strategy, practice acquisition, and physician contracting

Montana

• Initiate and implement departmental policies/procedures to streamline tasks across multiple work teams• Negotiate legalities of all contractual relationships• Acquire market intelligence to support contractual agreements relative to financial/operational opportunities• Serve as project lead to and liaison between remote office staff and local work team(s)• Develop standard market classification to ensure future activities comply with established financial thresholds• Build effective business relationships with various internal/external entities to gain optimal time and financial efficiencies• Prepare and disseminate monthly financial, analytical and research reports

Montana

• Establish and administer departmental business plan and associated yearly budget(s)• Generate product/service sales campaigns to broaden nationwide customer-base using promotional vehicles including: vertical target marketing; web-based campaigns; target market collateral; on-site customer presentations; and association trade show(s)• Compile and distribute company-wide marketing reports and sales forecasts based on target market research; competitive analyses; emerging technologies; and/or historical sales data• Prepare technical proposals in response to industry RFPs to ensure future company viability• Create and deliver sales presentations to various audiences; acquire nationwide account base; monitor all marketing and development of company product/service lines; identify network channels and strategic alliances necessary to build product/consumer base

Multiple Areas Of Study

Ed.D, Educational Leadership-THE UNIVERSITY OF MONTANA, Missoula, Montana Dissertation Title: Academic Success: Factors that Influence.

University Of Montana, Business Administration And Management, General