Traci Lynn Brown Email & Phone Number

Greater Tampa Bay Area

Specialize in translating complex technical features into clear value propositions that enhance client understanding and drive revenue growth through strategic pre-sales support. I excel in demonstrating persuasive product capabilities to potential customers, tailoring demonstrations to highlight benefits, and addressing specific pain points effectively.Facilitating seamless communication between sales, engineering, and product development teams is a key strength of mine, ensuring alignment on customer requirements and enhancing overall collaboration. I am adept at crafting precise responses to RFI and RFP inquiries, developing use cases and scripted demonstrations that resonate with client needs, thereby maximizing engagement and closing opportunities successfully.Some of the notable accomplishments in this job role includes:• Contributed to the most successful two quarters in product history by enhancing sales strategies and support.• Developed compelling scripts for Sales demos, videos, and improved client engagement and product understanding.

Greater Tampa Bay Area

I led SmartSolve training initiatives, aligning educational programs with our business objectives. My role involved facilitating training delivery by mentoring instructors, refining course materials, and integrating industry-specific knowledge into the curriculum for optimal relevance.I ensured comprehensive coverage of EQMS modules, including Event, NC (Non-Conformance), CAPA (Corrective and Preventive Action), Deviation, Audit, Change Control, Document Management, Training Management, Inspection, Complaint Handling, Supplier Management, and Administrator Management.To tailor training effectively, I conducted thorough needs assessments for clients, aligning sessions with their specific business requirements and current agreements. I provided continuous support and guidance to new product trainers, fostering improvements and enhancing overall training effectiveness over time.Some of the notable accomplishments in this job role includes:• Successfully completed training for over 100 attendees worldwide across eight different SmartSolve solutions, including administrator and reporting functions.• Trained and mentored three new trainers in the comprehensive suite of eight SmartSolve solutions, fostering their professional growth and ensuring quality training delivery.

Greater Tampa Bay Area

I gathered and analyzed business requirements, translating them into Agile stories and Gherkin language scenarios. This process involved developing comprehensive Requirements Documentation, which included current and future state, swim lane diagrams, business rules, and data definitions.Collaborating closely with Agile teams, I supported the Product Owner in creating user stories and epics, facilitating User Acceptance Testing (UAT), and ensuring sign-off. I managed multiple priorities effectively, engaging with senior management, staff, clients, and vendors through virtual presentations to ensure alignment and transparency throughout the project lifecycle.Some of the notable accomplishments in this job role includes:• Cultivated strong relationships with key stakeholders to build an effective Administration tool for internal and external applications.• Streamlined complex business scenarios through in-depth research and analysis, aiding in the resolution of intricate business challenges.

Greater Tampa Bay Area

I cultivated strategic partnerships with leaders in the Life Science (pharmaceutical and medical device) sector to understand their business objectives and collaborated on implementing SmartSolve's EQMS for seventeen solutions. This involved delivering tailored training materials and conducting comprehensive SmartSolve solution training for diverse client groups, leveraging platforms such as Teams, Skype, and Zoom.Additionally, I conducted on-site evaluations to gain insights into client operations, provided software demonstrations to gather requirements effectively, and offered customized solutions for process automation using SmartSolve. I configured SmartSolve's forms, workflows, entities, and reports following best practices, ensuring a smooth migration to production environments and maximizing operational efficiency.Some of the notable accomplishments in this job role includes:• Established a Conference Room Pilot (UAT) training curriculum and process, ensuring comprehensive testing and client satisfaction.• Successfully harmonized and standardized processes for clients, enhancing operational efficiency and compliance.

New Jersey, United States

I implemented comprehensive business analysis and established metrics for the Enterprise Supply Chain-Robotics Process Automation team, significantly enhancing production support across 32 countries spanning APAC, EMEA, LATAM, and NAM regions. As the JIRA Project Administrator, I defined structured processes and provided training on dashboard development aligned with ALM and JIRA best practices to ensure accurate metric reporting.Additionally, I orchestrated reporting activities, managed data store refreshes and facilitated the execution of business processes using WorkFusion/WorkSpace for Robotic Process Automation (RPA) and Machine Learning tools. These efforts were instrumental in optimizing operational efficiency and leveraging advanced technologies to streamline workflows and enhance overall performance within the organization.Some of the notable accomplishments in this job role includes:• Established best practices and key performance indicators in JIRA for the Enterprise Supply Chain-Robotics Process Automation team, fostering improved program tracking and reporting.• Enhanced team's operational efficiency through the development and implementation of a structured process for dashboard and metric reporting.

I managed location/site programs for 25-35 student classes, spearheading training initiatives for intensive 90–120-day programs focused on discipline, mentorship, and professional transition. In this role, I developed and executed comprehensive training modules covering IT fundamentals, business analytics, and quality assurance, preparing students for successful careers.A key aspect of my approach was enhancing soft skills and readiness for client interactions through tailored instruction. I customized instructional materials using gamification techniques and hands-on activities to engage students effectively and reinforce learning outcomes. This holistic training approach aimed to equip students with both technical expertise and essential interpersonal skills essential for their professional growth and success.Some of the notable accomplishments in this job role includes:• Exceeded program expectations by graduating over 100 women and veterans, achieving a 97% placement rate into Fortune 500 companies.• Innovated training delivery methods, leading to the acceptance of program participants into entry-level Quality Assurance, Project Coordinator, Business Analyst, and Developer positions.

Milwaukee, Wisconsin, United States

Bachelor Of Arts - Ba

Master Of Science - Ms

Bachelor Of Arts - Ba

Associate Of Arts - Aa