Traci Mae Ducusin Email & Phone Number

United States

Elk Grove, Ca

•Provide non-medical, in-home care for 1 client with a developmental disability.•Assist my client with personal care and daily living needs.•Encourage client mobility and increase interaction among siblings with appropriate activities. •Provide a safe environment for client and submit incident reports when necessary.•Comply with rules and regulations with required training and maintaining CPR/First Aid certification.

•Used Workday to recruit, hire, and onboard new employees and Microsoft Outlook/WebEx to schedule and conduct interviews.•Managed employee scheduling, meal breaks/violations, and vacation requests through Kronos Workforce/Dimensions. •Used Power BI to analyze business trends, and identified areas of strengths and opportunities to drive our impact further as a store and as a district. At the end of the quarter, we presented our results to our Senior Manager and/or Market Director.•Oversaw sales floor and was the first point of contact for incoming customers (inputted in customer queue, directed to employees for sales, and handled escalations).•Maintained consistent partnerships with peers, Total Experience Team, Operations Manager, Asset Protection Manager, and Senior Manager to alleviate customer pain points and quickly resolve customer escalations.•Provided weekly insight in regard to system processes, customer trends, common customer complaints, promotions that were working and not working, and ideas for upper management to consider to improve efficiency for frontline team members.•Hosted monthly meetings with the team to align on focuses, lead pieces of training, and created an open forum to discuss any concerns and ask for feedback. •Participated in the Career Development Program, Next Level Program, and Career Ridealong Program

San Jose, California, United States

• Provide ongoing feedback and coaching to Mobile Associates, Mobile Experts, and peers to improve performance • Responsible for checking in customers, providing warm hand-off to Mobile Experts, and managing wait times• Handle customer escalations and ensure that the entire staff is protecting the customer experience • Stay up-to-date with promotions and products while executing district initiatives promptly • Drive growth in areas of responsibility such as Feature Revenue at store level and Operations at district level

Cupertino, California

• Skill practicing leadership essentials and cascading information from revenue calls and meetings to the team• Side-by-side selling with customers to uncover and provide solutions for needs• Deliver excellent customer experience by thoroughly onboarding new customers, providing expertise to alleviate pain points, and following up with 72 hours • Assist in operations such as inventory, staying compliant in merchandising, checking in and transferring out devices, and ordering cash

Belmont, California

•Recruited and hired applicants through iCMS Applicant Tracking System and Recruiting Software. Set prospective employees up for background checks, fingerprinting, and physical tests before hiring.•Collaborated with RN to visit prospective resident homes to gauge their activities of daily living and created a plan together based on the results of our findings. Inputted results in electronic health records for each resident.•Evaluated care plan every 6 months and provided additional solutions to families in regards to the next step in the care plan or recommendation for moving into the Memory Care unit based on observations and documentation provided by caregivers to ensure the best quality of life for their loved ones. •Managed allotted labor budget hours through Kronos for the Assisted Living staffing of the community.•Gave presentations to prospective residents and their families to sell community benefits and amenities based on their needs.

Concord, Ca

•Performed employee tracking in Macy’s coaching program, bi-weekly. Used Kronos and Macy’s internal system to hold employees accountable for their attendance and sales goals.•Participated in the Macy's Executive Development Program (Training program to gain leadership experience and we were assigned metrics to lead for our business and presented to our cohort at the end of each quarter along with our leaders)•Analyzed reporting to determine which areas needed the most attention. Created and executed an action plan to build additional business in that area.•Coordinated with other Sales Managers and Business Office team to host trainings for new hires and existing employees to build their confidence in Macy's selling process and values.•Hosted morning rallies during opening shifts to drive excitement in new promotions and communicate the focuses of the day.•Responsible for $8.6 m to $12.4 m in volume (Women’s Ready to Wear then Men’s Department)•Recruited, hired, trained, and managed between 26 to 40 associates

Outgoing Transcripts - University Of The Registrar

•Handled sensitive information and records on a daily basis and honored the Family Educational Rights and Privacy Act.•Processed transcripts to be sent out using Common Management Systems program. •Facilitated incoming phone calls, clarified information regarding the transcript ordering process and timeline, and directed other calls to corresponding departments.•Verified transcripts to ensure that records transferred correctly from old system to new system; flagged format changes and errors for review. Partnered with the Verifications department to correct changes and give final approval.

Elk Grove, Ca

•Liason between the clients and massage therapists to ensure their pain points/needs were met.•Clarified policies and procedures to incoming prospects to build customer relationships and book of business.•Inputted client information into the Millenium software database and was responsible for managing massage therapist appointments.•Leveraged sales script to reach individual monthly sales quota and collaborated with peers on team-selling.

Elk Grove, Ca

•Kept up-to-date with OSHA compliance and regulations to ensure that we passed inspection each time.•Managed a team of 4-5 crew members each shifts and coached them on incremental sales.•Delegated daily tasks amongst team members to increase productivity during downtime.•Oversaw cash control procedure: Nightly cash register financial accounting, created register report to cross reference with sales, and researched discrepancies.

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor'S Degree, Gerontology, Minor In Business Administration

Activities and Societies: Delta Sigma Pi, Starcraft 2 Club