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Traci Sharp is listed as Operations/Administration | Corporate Client Experience | Project Management | Notary Public at Farmers & Merchants Bank of Long Beach, based in Los Angeles Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Traci Sharp.
Traci Sharp previously worked as Vice President - Policy Procedure & Form Administrator at Farmers & Merchants Bank Of Long Beach and Assistant Vice President at First Citizens Bank. Traci Sharp holds Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences, General Studies And Humanities from Santa Monica College.
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Driven and personable corporate business professional with successful tenure in retail banking administration and operations, client experience and project management. Diplomatic and tactful communication with internal and external individuals at all levels. Administrative engagement in handling critical, time sensitive, and confidential issues at C-suite levels. Demonstrates a successful history of producing prompt and accurate written and oral directives and comparison analysis adhering to compliance, agency, and regulatory guidelines. Well organized, creative, reliable, innovative, and competent with ability to work effectively both onsite and remote.
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Long Beach, California, Us
Responsible for managing, developing, maintaining and implementing infrastructure on all company policies, procedures, and associated forms, ensuring consistency, compliance, and proper documentation across the bank by overseeing timelines, creation, review, distribution, and updates for the F&M enterprise.
Raleigh, North Carolina, Us
BRANCH OPERATIONS DEPARTMENT:Identified trends and variance within current processes to mitigate risk while adhering to policy, procedure, standards, and regulatory compliance. Partnered with the Retail Branch Operations Director while providing leadership and support to the Branch Operations Team and 60+ retail branches on strategic initiatives. • Onboarding: New Hire systems installation for all Retail Bank associates.• Project Management and Administration: Document Repository Library, branch shared drive, annual branch and assistant branch manager conferences, CD interest checks, privacy policies and procedures, safe deposit box, systems automation, and Retail Bank’s organization charts.• Risk Reporting and Assessment/Analysis: Control monitoring and first line testing, access control list certification, international wires, stale dated checks, adverse action notice, branch scorecards and product code change, and Payroll Protection Program auditor.• Merger and Acquisition Support: New branch builds, closures, and consolidations.• Cross-Departmental Partner: Human Resources, Legal, Branch, Contact Center, and Information Technology.• Technical Support: Systems Access Manager, SharePoint Administrator Co-lead, and ServiceNow Lead.
Raleigh, North Carolina, Us
CORPORATE CUSTOMER EXPERIENCE:Oversaw Corporate Client Service strategies for Retail Bank’s Call Center, Internet Banking, and 77 Southern California Branches for OneWest Bank, formerly an IndyMac Federal Bank.• Monitored and responded to escalated (1, 2, & 3 LOD) matters addressed to Executive Management, Chairpersons, and Agency/Regulatory authorities by recommending corrective services to remedy customer inquiries.• Facilitated discussions with Senior Leadership to determine the best approach to address identified gaps and develop solutions to comply with regulatory agency changes within tight timelines.• Leveraged business acumen and industry knowledge to align approach with regulatory agency expectations.• Compiled volume statistics of customer service issues. Established Four-step VOC plan: Listen, Analyze, Report and Act "LARA".• Studied and standardized policies and procedures to improve higher efficiencies in customer service.• Served as a guest presenter/speaker at monthly Branch Manager meetings.• Created, edited, and published the Retail Bank’s Weekly Bulletin.• Marketing partner.• Led administrative tasks.
Us
LOAN RESOLUTION DEPARTMENT:Managed department of ten to twenty employees: Customer Service Support staff and Quality Teams (both offshore and onsite).• Monitored and responded to CEO escalated and Agency customer service issues by recommending corrective services to remedy customer complaints, identified gaps and improved the customer experience. • Project Manager of the S.T.A.R. (Superior Training and Reinforcement) program for the Default Team.• Scheduled and facilitated weekly meetings and seminars.• Led the Quality Team for the S.T.A.R. Program, scheduled team meetings, monitored Collections & Loss Mitigation calls and audited files, implemented workshops with the Pasadena & OffShore teams.• Led Net Promoter Score (NPS) surveyed implementation, performed analysis on results. • Created manuals, reference library, and multimedia sources. • Maintained records and prepared statistical reports to evaluate and measure the progress of all trainees.• Formulated training policies & procedures, programs, and schedules, based on knowledge of identified training gaps, company production processes, business systems and/or changes in products, procedures, or services.• Conducted training sessions covering specified areas such as new employee orientation, on-the-job training, use of computers and software, job function process, and leadership development.
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Traci Sharp works for Farmers & Merchants Bank of Long Beach.
Traci Sharp is listed as Operations/Administration | Corporate Client Experience | Project Management | Notary Public at Farmers & Merchants Bank of Long Beach.
Traci Sharp is based in Los Angeles Metropolitan Area, United States while working with Farmers & Merchants Bank of Long Beach.
Traci Sharp has worked for Farmers & Merchants Bank Of Long Beach, First Citizens Bank, Onewest Bank, and Indymac Federal Bank (Imfb).
You can use AeroLeads to view verified contact signals for Traci Sharp at Farmers & Merchants Bank of Long Beach, including work email, phone, and LinkedIn data when available.
Traci Sharp holds Associate Of Arts And Sciences - Aas, Liberal Arts And Sciences, General Studies And Humanities from Santa Monica College.
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