Traci Tenkely Email & Phone Number

Chandler, Arizona, United States

The IT Project Manager serves to directly manage all aspects of large and complex IT and business projects in alignment with enterprise-wide, cross-functional strategic initiatives. Key elements of the IT Project Manager position include collaborating with internal and external customers, analyzing complex business problems, delivering projects utilizing standard frameworks, while driving continuous improvement and innovation for the City of Chandler. An organized self-starter with excellent communication skills, unbridled initiative, creativity in problem solving and delivery of consistent results that exceed expectations.

• Provides day-to-day advanced production and on-going departmental project support, which includes analysis, troubleshooting, testing, documentation, coordinating user testing and change control;• Assists in the review, development and implementation of business process and procedural requirements into system requirements for enabling technology;• Serves as a liaison between business users and the Information Technology Department to resolve day-to-day system issues in adherence to City of Chandler Technology standards, policies and procedures; analyzes user needs at system configuration level for problem resolution;• Serves as divisional/department project manager in working with the Information Technology Department on department applications and infrastructures;• Coordinates and collaborates with vendors on application support; ensures that the work of vendors is consistent; monitors vendors and their work using knowledge of the entire system operation;• Creates reports utilizing the reporting tools associated or supported by the application and are part of the Enterprise supported tools; • Provides expert-level knowledge in planning, design, implementation, maintenance and administration of Internet/Intranet pages, applications and security issues; monitors critical department computer applications to maintain operational status;• Works with business teams to clarify application requirements, procedural needs and priorities within and between departments; acts as a liaison between users and information technology to ensure business requirements are being met;• Trains end users in department applications and software;• Provides data and statistics for management decisions, department reports, and external public information releases;

• Assists the Human Resources Business Systems Support Analyst with system design, analysis, testing, implementation, and maintenance of Human Resources related systems such as Oracle, SABA, NeoGov, Riskmaster, Intellitime, and EDMS;• Serves as primary point of contact for HR systems users through providing information and explanations, answering questions; and resolving issues through coordination with the Department, Budget, IT and/or Payroll;• Serves as HR liaison to Payroll for administration of the City payroll time reporting system and its compliance with City of Chandler Rules, policies, administrative regulations and the Fair Labor Standards Act (FLSA);• Administers the HR records retention program in accordance with Federal and State requirements;• Manages HR position control for all City positions with interaction with Departments and Budget office;• Prepares federally mandated EEO-4 Reports and various other reports that are distributed citywide;• Serves as the primary contact for public records requests;• May exercise lead supervision for one or more Human Resources support staff in the completion of Human Resources system related work by reviewing completed work, providing direction and training staff on policies, process and procedures.

Chandler

Develop, coordinate, and facilitate City's training and development programs. Design/Facilitation: Facilitates in-person classroom, blended, and virtual learning in an engaging, inclusive, respectful, and motivational manner with a wide range of employee audiences; Performs full-cycle of needs assessments, development, implementation, facilitation, measurement, and adjustments;Possesses knowledge of instructional modalities, including in-person classroom learning, blended learning, virtual learning, gamification, and mobile learning;Utilizes methods and techniques to foster cultural awareness, encourage cultural sensitivity, and broaden viewpoints; integrates and synthesizes others’ viewpoints to build alignment of diverse perspectives;Obtains resources necessary for planned programs and training courses; reserves classrooms and meeting spaces; prepares training materials and training locations; obtains needed audio visual equipment;Administers and conducts qualitative and quantitative data collection methods, techniques, and tools, including observations, interviews, focus groups, surveys, and/or assessments;Technology: Supports the Citywide Talent Management System (TMS), including the learning, performance management, and social modules; responsibilities include managing courses, classes, curriculums, certifications, content, rosters, and reporting;Designs and develops online content using content authoring software applications; integrates the content into the Citywide TMS; Project Management:Performs project management duties, including scheduling, planning, allocating resources, communicating, evaluating, and reporting; Business Partnering/Needs Analysis:Assists internal business owners in learning design and implementation best practices;Partners with other organizational units to provide guidance on departmental or organizational learning needs and requirements;

Chandler, Arizona

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