Traci Walter Email & Phone Number

United States

Provide Access to multiple applications, analyze and resolve access of client/customer issues for both hardware and software problems. Liaison between Client and IT departments when access issues. • Performs IAM activities that includes provisioning and maintenance of user accounts in various IT systems• Responsible for ensuring accuracy of the access granted• Analyze and assists resolution of customer requests and problems related to system access• Create and maintain document… Show more Provide Access to multiple applications, analyze and resolve access of client/customer issues for both hardware and software problems. Liaison between Client and IT departments when access issues. • Performs IAM activities that includes provisioning and maintenance of user accounts in various IT systems• Responsible for ensuring accuracy of the access granted• Analyze and assists resolution of customer requests and problems related to system access• Create and maintain document standard operating procedures and process documentation in SharePoint• Demonstrates exceptional problem-solving skills• Promotes cooperation and demonstrates patience in working with customers, peers, and other resources• Rapidly absorbs new technical and security related information Show less

Senior Application System Analyst 2, Assistant Vice President (July 2004 – July 2018)Provided troubleshooting, analysis and resolution of client/customer issues for hardware and software problems. Liaison between Vendor, Client and IT departments when problem with vendor-owned application. • Provided technical support for multiple applications: investigated, resolved and determined root cause. Developed and implemented solutions to address root cause of events to minimize future… Show more Senior Application System Analyst 2, Assistant Vice President (July 2004 – July 2018)Provided troubleshooting, analysis and resolution of client/customer issues for hardware and software problems. Liaison between Vendor, Client and IT departments when problem with vendor-owned application. • Provided technical support for multiple applications: investigated, resolved and determined root cause. Developed and implemented solutions to address root cause of events to minimize future disruptions.• Documented root cause analysis for management along with solutions and outcomes.• Resolved all Priority 1 incidents within Service Level Agreement (SLA). • Provided technical assistance to team members and clients. Followed all processes for implementing changes/fixes to production 100% of the time.• Identified and gained understanding of business problems in application or network, experienced by client(s). Gathered requirements to address/resolve problem(s). Recognized for ability to determine cost effective solutions and demonstrated ability to implement innovative solutions when client needed bridge-fix during migration from one application to another.• Designed technical solutions based on client requirements or regulatory projects. Designed and initiated User Acceptance Test Scripts.• Developed and delivered technical training materials for IT teams and user docs for end users to improve accuracy and consistency.• Conducted cost-effective and remote training via WebEx . Audiences included new users and current teams when rolling out new applications, changes, etc.• Implemented solutions: 95% in order to resolve problem with the vendor-owned application 5% helped out projects.• Delivered all project activities to project manager in accurate and timely manner.• Updated and maintained documents on SharePoint.Financial Service Representative (June 2003 – July 2004) - Provided troubleshooting, analysis and resolution on customer accounts. Show less