Tracy Bates Email & Phone Number

Austin, Texas, United States

Disconnect, reconnect and maintain computers and networks for Austin based companies such as Facebook, Google, Indeed, Sunpower Solar and Velocity Bank.● Established, repaired and optimized networks by uninstalling and reinstalling wiring,cabling and devices.● Worked with supervisors and team members to understand supply needs and bringlevels within desired tolerances.● Delegated assignments based on floor plans, project needs and knowledge ofindividual team members.● Demonstrated respect, friendliness and willingness to help wherever needed.● Worked with customers to understand needs and provide excellent service.● Resolved all issues efficiently and built excellent client rapport, which led to enhancedcustomer satisfaction ratings.● Inspected finished products for overall quality and adherence to client's specifications.

Tampa, Fl

• Manage and coach a team of 6 call center representatives (customer service) and 3 department managers• Assisting in developing and implementing plans and goals for the department• Working with the director to coordinate and supervise daily operations• Ensuring compliance with regulations and internal policies• Perform all necessary daily clerical tasks director requires (phone calls, emails, etc.)• Foster and maintain positive client relationships• Lead and complete special assigned side projects

Tampa, Fl

• Answering escalated calls with the goal of customer satisfaction. • Generating compliance reviews for the department• Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Tampa, Fl

• Identify and escalate issues to supervisors• Answer incoming calls and respond to customer’s emails• Management and resolve customer complaints

Brandon, Fl

• Enforce bank regulations and oversee bank security measures.• Monitor branch financial activities, performing audits, reviewing reports, and managing cash levels.• Work to gain and retain customers by maintaining high standards of customer service.

Brandon, Fl

• Provide product and service information to customers• Develop and maintain relationship with customers and assist to generate sales opportunities for financial products of company.• Ensure compliance with all rules, procedures and requirements of the company