• Salesforce Administration and support for non-profit organization. Work closely with Stakeholders to support NPSP platform using delivered tools and functionality and increase productivity.• Develop solutions and key improvements using declarative programming tools in Salesforce Lightning. Created solutions that minimize adoption time, and use delivered functionality, standard Salesforce conventions, and are well-documented.• Customize List Views, update page layouts, design and create Reports. Customized list views, created report types, and built reports that enable quick access to key data and metrics as well as editable tables to decrease manual steps.• Design and implement solutions for supporting Fundraising and Contact Relationships. Translate business needs into requirements and leverage delivered Salesforce tools and functionality for NPSP for complete solutions with no additional cost.• Manage donation data from third parties using no-code interfaces and data import. Configured, linked, and built transaction triggered automations using Givebutter, Zapier, and Salesforce resulting in additional donation programs and outreach, increase in donations, and a reduction in manual steps.• Provide customized and integrated solutions to increase automation of business processes and reduce manual entry and time-consuming administration. • Created automated solutions for cleaning and importing data, improved management and reporting of donations, and allowed volunteers to focus more time on the DNA Doe Project's mission.• Configure, test, and maintain API Interface with third-party application (Zapier) to automatically create donations, campaigns, contacts, and accounts in Salesforce from donation app.• Create Reports, Dashboards, Customized List Views to enable improved customer service and organizational decision making.

A CASA Volunteer serves as the eyes and ears of the Office of the Guardian ad Litem and the court by gathering relevant information about the child and the family, and most importantly, getting to know the child-the one about whom all these decisions will be made.Please also visit www.UtahCASA.org.

•• Analyzed, documented, and implemented customizations, fixes, and reports on PeopleSoft Financial, HRMS, and Student Administration modules. Worked closely with staff users to translate business needs into user stories and provide key troubleshooting, problem solving and IT support tasks.• Provided requirements analysis, work estimates, data design, data flows, and workflows to support user stories. In an Agile Development team, rapidly defined user stories, built and tested solutions, and met or exceeded delivery estimates. • Managed software releases using change control and version control tools. Production changes implemented with low impact on existing production performance and stability.• Designed and implemented reporting solutions using BI Publisher, Spreadsheets and SQR. Configured standardized compliant forms, as well as complex SQL based reports and data extracts for user analysis.• Provided business data management and reporting utilizing Oracle RDBMS, Data Management Tools, and SQL. Implemented procedures to increase data accuracy in the system, maintain relationships, clean up raw data feeds, and import and process large volumes of data.• Created APIs to support transactions across system platforms. Implemented Restful APIs (Web Services) to perform transactions between PeopleSoft and third-party systems to reduce duplication of effort and allow for real-time updates of data between systems.

• Provided analysis and development for customizations, fixes, and reports using PeopleSoft software and tools.• Updated and designed pages for both workstations and handheld devices.• Reconfigured Help and FAQ pages to allow product owners to edit, update, and publish entries.• Used BI Publisher reporting tools and XMLdoc objects to provide customized reporting.

• Developed requirements, designed technical solutions, and managed the implementation of Benefits and Payroll related projects. • As a principal software developer, provided functional and technical specifications, presented design documents, and led development, version control, and release management activities.• Provided Business Analysis, Development, Implementation, and Transition support for Open Enrollment. Designed and implemented several interfaces. 30,000 individuals used the system to enroll in Benefits. Project required SQR, SQL, PeopleSoft objects and over 20 individual change tickets to implement.• Provided solutions support to troubleshoot, problem-solve, and implement changes and fixes.• Fixed and updated the Taleo Component Interface for loading prior work data.• Implemented project to change how benefits deductions are taken for Bonus Pay.• Created new interfaces using Application Engine, File Layout, PeopleCode, to read, modify, and write to interface flat files that meet vendor specifications.• Created methodology and documented scripts that implement a Report Archiving strategy.• Modified Payroll Paycheck output to add a banner page, and fix formatting errors in the report layouts using BI-Publisher. Created change in PeopleCode to send paychecks to printers as required by the Business. • Developed unit test scripts and implemented testing process using PTF (PeopleSoft Testing Framework).

• Led team of developers to troubleshoot, analyze, provide solutions, and implement fixes, updates, patches, and customized solutions. • Prepared requirements and system design documentation. Managed requirements and design documents through approval and document library process.• Implemented Production Support policies and processes for release management and version control on PeopleSoft Payroll System.• Provided Analysis and Support for Business Owners to initiate customized solution for online payment forms and tracking eliminating manual data entry and hand-offs.• PeopleSoft PeopleTools, Query Manager, Oracle SQL, Change Assistant, BI Publisher, Portal, Integration Broker, and Requirements Management Tools.• Supported problem-solving efforts by tracking and documenting solutions.• Managed production support developed on SharePoint platform.

• Provide analysis, project management, and planning for delivering Financials functionality and maintaining infrastructure platform.• Supported upgrade, development, and implementation of PeopleSoft HRMS and Financial modules. • As release coordinator, supervised application of bundles and patches for FSCM and HRMS modules.• Work with 3rd-party vendor to develop HRMS/Recruiting interface using XML standard.• As a operations analyst, coordinated with functional and technical teams on upgrades Financials 8.89, 8.9, 9.1 and PeopleTools 8.52. • Coded interfaces to import and export data using Integration Broker, FTP, and SFTP.• Provided data extracts and reports using SQL on Oracle RDBMS.• Experience with the following modules: General ledger, projects, budgets – customized module, Human resources, payroll, Integration Broker.• Provided production support, troubleshooting, and root-cause analysis for infrastructure team.

• As the instructor for the Project Management Essentials course, I developed the curriculum and led a semester course covering Project Planning, Project Control, and Project Execution.• Taught students how to create the work products and project management and presentation skills.• Instructed on the hands-on use of Microsoft Project to create and track project schedules and budgets.

• Led a group of programmers to support the Budget and Finance/Accounting departments.• Designed solutions for Accounting and Budget Offices processes and policies.• Performed troubleshooting technical lead on PeopleSoft implementations, customizations, and upgrades at UC Berkeley. • Designed and implemented workflows for journal entry and approval processes.• Developed interfaces to other systems.• Managed development, implementation, and maintenance of budget system. Supported and developed customizations for the GL PeopleSoft implementation.• Prepared and delivered presentations for user conferences and for management teams.

• Analyzed expense processing system and designed interface to new GL system.• Implemented a new PeopleSoft General Ledger system. • Utilized project management system to develop project plans, schedule tasks, and report effort and status.• Customized PeopleSoft’s GL--including panels, menus, PeopleCode, queries, SQR, nVision reports, Crystal reports, trees, records, and tables. • Analyzed PeopleSoft change control issues, implemented new procedures, and prepared plan for implementing change control.

• Project manager of major reissue of 5 million ATM cards to all Wells customers. • Managed implementation of overdraft protection products. • Performed troubleshooting of customer support issues.• Performed quality assurance testing of ATM hardware/software. • Developed requirements for, obtained approvals, and implemented highly secured system-generated PINs for ATM users. • Prepared business requirements, developed project plans, led project teams, and performed testing.• Managed project to create Client-Server tool for Trust Administrators. • Facilitated needs requirements gathering and documentation for vendors.• Managed financial and sales reporting system for bank's branch banking division.• Developed reporting system for bank-wide financial reporting. • Analyzed performance reports to determine profitability of bank units. • Created specialized reporting systems for profitability analysis. • Managed user, vendor, and management relationships to successfully implement the new software and facilitate its sale to the legacy system vendor.