Working with construction companies to further their vision for digital transformation leveraging Microsoft's Dynamics 365 solutions. Leading professional service teams in the strategy and successful implementation of Dynamics 365 and SIS Construct 365.

Oversaw all technology consulting services provided by Tilson to the construction and adjacent markets, including sales, delivery, and divisional financial responsibility. Expanded Tilson's implementation service offerings. Strengthened and expanded IT strategy, software selection, and analytics offerings.

Led the division to explore and expand into new business lines while maturing existing services, de-risking services with a diversification of product lines and customers. Increased division profit margins. Led sales efforts into new top ENR clients and managed large accounts. Oversaw the development of operational standards and establishment of mature project delivery. Guided talent recruitment to deepen bench strength. Solidified brand and competitive advantage for each service line. Created additional tools and procedures to support the growing business. Duties include:-Drives strategy, growth, and increased profits for Tilson's construction technology consulting division, overseeing implementations and technical services for Vista by Viewpoint, CMiC, Prophix, Power BI, and Procore, and strategic consulting including CIO and software selection services-Establishes division budgets and manages P&L -Oversees recruitment, retention, and development of an approximate 40 person consulting team-Serves as escalation point for clients on projects-Participates in the product development and establishment of new product lines and consulting divisions for Tilson-Implements key process improvements and operating procedures to continue to scale processes along with business growth

Brought strong operational management, account management, conflict resolution, customer service, and business process skills to a new role as the consulting operations leader in a construction technology professional service environment. Identified new revenue opportunities and reduced inefficiencies, enhancing business profits. Exercised problem-solving and talent retention skills to unify the team and consulting brand. Recognized for exceptional leadership and business acumen with a promotion to overall division director in less than a year.Duties included:-Technology strategies, solutions, and services (CMiC, Viewpoint, Prophix, or other software implementations, optimizations, or training, IT strategy or virtual CIO work, analytics, data conversions, and more) delivered to a wide variety of construction companies-Identification and research of new markets and practice areas, balanced with strategic planning of resources needed to deliver-Oversight of a 35+ member nationwide consulting team, to include recruiting, hiring, terminations, coaching, reviews, and all other related performance management-Implementation of key process improvements and operating procedures to successfully scale processes along with business growth

Promoted again in recognition of technology leadership contributions as the enterprise catapulted from millions to billions in revenue. Rewired the IT department to improve customer service and reduce ticket resolution time frames, built out more accurate budgeting and forecasting techniques, established project management procedures, oversaw multiple expansions and relocations, and ripped out antiquated and undersized systems replacing them with enterprise-level tools.Specialized in account management, staff management, project management, operational efficiencies, and business systems. Duties included:-Strategic planning of IT resources and funds to meet company-wide business needs (600 users across 14 office locations)-IT budgeting and reporting for internal clients-Management of a 15 member department across 4 locations, to include hiring, terminations, reviews, and all other related performance management-Project management for major infrastructure changes, including multiple office startups, moves, expansions, and infrastructure upgrades-Oversaw selection and implementation for software systems such as Concur (expense reporting), Viewpoint for Content Management (invoice routing and approval), Keystyle (time entry), UltiPro by Ultimate Software (HRIS), automated email notification system for vendors, custom subcontractor location and rating tool, numerous other reports and SQL/ERP enhancements, and more-Updated infrastructure technology with solutions such as Zerto, Mimecast, Okta, Cisco, and more to meet the expanding needs of the growing enterprise

Recognized for business aptitude and operational management abilities with a promotion to management in a very flat organization. Oversaw IT department and staff, fleet management program and staff, property management activities for real estate holdings, and managed general administrative staff, also acting as an escalation point for all internal customers in the ARCO family of companies. Reduced G&A spend and maximized profits by reviewing vendors and rebidding or renegotiating contracts to save hundreds of thousands of dollars. Created operational efficiencies through constant re-evaluation of optimal processes and procedures and the implementation of technology.

Acted as an operational utility player, learning and executing with quality in a number of business roles, including acting as assistant to the CFO, property management, risk management, contract support, fleet management, project accounting, and more.

Maintained top academic scores while working, graduating Summa Cum Laude with a B.A. and later earning an M.A.; progressed through a variety of roles for the university technology department using sales, technology, and customer service skills to successfully drive revenue, profit, and efficiencies for the university.