Tracy Benedict Email & Phone Number

United States

Austin, Texas

Support sales operations by insuring seamless execution of sales related tasks. Provided support to the sales team in areas relating to sales systems, order processing, updating 3P Vendor catalogs, cancelling and correction of orders submitted, processing turnovers, tracking of shipments, B2B sales support and sales reports. Process and review orders on Legacy SAP and Better Health SAP. Process and review orders in Salesforce. Able to review EDI raw data for my Better Health Accounts. Serve as an internal/external customer business partner to support the Product Supply Organization for order management and relationship management. Execute orders in a timely and accurate manner adhering to RAD Compliance. SAP user on Reporting, Inventory Review, Customer Data. (both SAP) Support Customer Operations processes and utilize department best practices. Review Customer Scorecards to minimize fines and charge backs. Collaborated with cross-functional partners to research, discuss and implement resolutions to client issues that serve to retain business. Coordinated efforts with logistic and warehouse teams to ensure the timely shipping of customers’ orders arrive/pick up on time. Work with Account Receivable Analyst and Pricing teams to resolve credit hold or pricing issues to prevent order delays.

Ausin, Tx

Track and verify sales statistics on ten sales representatives and distributed weekly and monthly statistical reports to district managers, zone managers, and corporate. Audit commissions for reporting to field management and corporate. Facilities' liaison, answer all incoming sales calls which include taking new leads, redirecting current client calls, taking messages, forwarding of calls to voicemail. Facilitate the preparation of business plans and goals for the sales representatives and manager. Prepare materials and make arrangements for quarterly sales training meetings and CPA seminars, including the creation and assembly of training materials and PowerPoint presentations. Assist district sales manager in personnel administration, including submitting new employee and termination paperwork, enrolling sales representatives in training, reporting payroll and tracking time off. Prepare sales correspondence and proposals, including the use of mail merging techniques. Code invoices for corporate Accounts Payable.

Austin, Tx

Created daily/weekly spreadsheets for tracking all sales dollars into the 4 directories that were sold out of the Austin office , assisted Sales Managers and sales representatives with contracts, scheduled interviews for management, processed paperwork for all new hires, maintained human resource files for our local office, collections of past due accounts, resolved complaints or directed them to appropriate person, answered billing questions, liaison between corporate and branch office, researched new sales prospects, conducted book audits to balance spreadsheets to corporate reports, filing office contract copies, answered or directed calls for a multi line phone system for an office of 50+ individuals, go to person for all office equipment to ensure it was working properly, liaison for building management of our office, codes invoices for corporate A/P and proofing contracts .President's Achievement 2009

Resolved all customer complaints, processed account adjustments, phone and field collections for past due accounts, filed NSF checks with District Attorney, processed paperwork when we received notice on bankruptcies, book mail outs, and assisting Sales Manager.

hard-to-collect accounts, processed paperwork or bankruptcy notifications assisted with trial preparation & research, liaison between attorneys/collection agencies and company, filed NSF checks with District Attorney, processed customer account adjustments, customer service for Internet and yellow pages, and the supervision of five Collectors and their market territory.

In charge of credit approval/declinations for customers seeking credit, processing daily reports & deposits, processed paperwork for bankruptcy notifications, collections (field/phone), repossessions, skip tracing to locate defaulted creditors, processed account adjustments, ran statements for monthly billing, filed NSF checks with District Attorney, entered payroll data into AS400 system for corporate to process, go to person for all human resources and workman's compensation, petty cash disbursements, data entry, supervised work schedule for 3 office support and 1 collector and store inventory control.

Assisted with the Credit approval/declinations for customers seeking credit, processed deposits, coded invoices for accounts receivable, data entry of daily sales into computer, filing, answered phones, supervised work scheduled for 2 office support staff and store inventory control.

Education record

Education record