Tracy Bennett Email & Phone Number

Ottawa, ON, CA

Ottawa, Canada Area

• I am an IP Specialist/Team Coordinator for the Document Production Team at Smart & Biggar LP. I lead a multidisciplinary team of service experts supporting our legal and IP advisory teams helping to ensure our domestic.
• Planning: Coordinating ideas/projects within our department, including helping team members plan strategies more effectively, clarify scope, identify necessary resources, and create time lines.
• Leading: Excellent communication and people skills including patience, humor and helpfulness, a front line contact for employee issues.
• Documentation: Writing SOP’s, creating manuals and designing guidelines for the Document Production Department.
• Coaching, team relations.
• Working closely with stakeholders and teammates.

Ottawa, Canada Area

• As a Document Production team member (specialization: Proofreading):I am responsible for reviewing confidential intellectual property documents ensuring:
• All modifications and amendments have been incorporated.
• Identifying technical inaccuracies/errors.
• Troubleshooting complex document processing issues.
• Liaising with, and providing exceptional client service to our IP professionals and support staff.
• Communicating information with the proper stakeholders.This requires the ability to work efficiently with a high degree of precision in order to identify and correct technical inaccuracies/errors as well as provide.

Ottawa, Canada Area

• Sales Associate – Dior Cosmetics, Clarins Cosmetics and Estee Lauder Cosmetics-Hudson’s Bay Company 2008 – 2010
• I worked with and developed a network of clients promoting luxury products. This included demonstrating latest market trends, and organizing and participating in special promotions and special events. I demonstrated.
• I was driven in procuring new business through strong sales tactics and presentation skills. I demonstrated dependability through increased sales with a direct impact on bottom line revenues.
• I scheduled appointments for client consultations and provided after sales customer care. I expertly managed a busy schedule and ensured no conflicts occurred.
• I created and maintained a client database.
• I communicated with clients both in person and over the telephone. I was especially noted for my ability to use tact and discretion when dealing with dissatisfied customers. I was able to resolve issues in a timely.