Tracy Bennett Email & Phone Number

Ottawa, On, Ca

Ottawa, Canada Area

I am an IP Specialist/Team Coordinator for the Document Production Team at Smart & Biggar LP. I lead a multidisciplinary team of service experts supporting our legal and IP advisory teams helping to ensure our domestic and international clientele's success in complex and commercially important IP matters in Canada. As a team coordinator, I monitor and manage workflow, implement procedural changes and look to improve efficiencies in new and innovative ways while maintaining an excellent work product. I provide coaching and mentoring to team members offering guidance and motivation through team meetings and during one-on-one monthly meetings. I organize and lead training and information sessions for our team and I actively assist others in problem solving. I develop, draft and execute changes to procedures and operations based on the needs of our clients and stakeholders.Skills: Strong Program and Project Management Experience: • Planning: Coordinating ideas/projects within our department, including helping team members plan strategies more effectively, clarify scope, identify necessary resources, and create time lines. • Leading: Excellent communication and people skills including patience, humor and helpfulness, a front line contact for employee issues. • Documentation: Writing SOP’s, creating manuals and designing guidelines for the Document Production Department.• Coaching, team relations.• Working closely with stakeholders and teammates.• Continuous growth and improvement.• Communication and writing skills.• High level of attention to detail.• Microsoft Office Suites: Microsoft Word: 2016, Excel, PowerPoint and Outlook.• Nuance Power PDF Editor.

Ottawa, Canada Area

As a Document Production team member (specialization: Proofreading):I am responsible for reviewing confidential intellectual property documents ensuring:• All modifications and amendments have been incorporated.• Identifying technical inaccuracies/errors.• Troubleshooting complex document processing issues.• Liaising with, and providing exceptional client service to our IP professionals and support staff. • Communicating information with the proper stakeholders.This requires the ability to work efficiently with a high degree of precision in order to identify and correct technical inaccuracies/errors as well as provide in-depth, accurate, and detailed analysis of documents at the last stage of typographic production before publication with the Canadian Intellectual Property Office.Skills: •Demonstrated history working in the intellectual property industry.• Communication and writing skills.• Excellent attention to detail.• Proofreading/writing: technical terminology including chemical, industrial and biotechnology, electrical/industrial/mechanical, life sciences, pharmaceutical and software/information technologies. Experienced writing in both APA and MLA writing styles.• Microsoft Office Programs: Microsoft Word 2016, Outlook, PowerPoint, Excel. • Nuance Power PDF Editor. • Research skills/fact checking: analytical skills needed to assess, identify, correct errors, and justify solutions using diverse sources including journals, periodicals, and on-line resources.

Ottawa, Canada Area

Sales Associate – Dior Cosmetics, Clarins Cosmetics and Estee Lauder Cosmetics-Hudson’s Bay Company 2008 – 2010• I worked with and developed a network of clients promoting luxury products. This included demonstrating latest market trends, and organizing and participating in special promotions and special events. I demonstrated strong product knowledge resulting in high customer satisfaction rates. • I was driven in procuring new business through strong sales tactics and presentation skills. I demonstrated dependability through increased sales with a direct impact on bottom line revenues. • I scheduled appointments for client consultations and provided after sales customer care. I expertly managed a busy schedule and ensured no conflicts occurred. • I created and maintained a client database.• I communicated with clients both in person and over the telephone. I was especially noted for my ability to use tact and discretion when dealing with dissatisfied customers. I was able to resolve issues in a timely fashion.