Tracy Bezzant Email & Phone Number

Melbourne, Victoria, Australia

Grill’d is an Australian owned multinational casual dining chain specialising in healthy burgers. With a portfolio of 163 Restaurants throughout Australia.• Coordination of approximately 440 work orders per month - 30 work orders per day.• Logged work orders varies from food equipment, char grills, fryers, and basic electrical works.• Dealing with compliance reports and council audits.• Dealing with external contractors and internal stakeholders.• Working closely with the Project Managers regarding new equipment and materials.• Liaising with Restaurant Managers, Area Managers, Regional General Managers in operations in every state. • Communicating and supporting restaurants and resolving issues in a timely manner.

Bourke Place Hub, (600 Bourke Street & 700 Bourke Street ) Melbourne

• Supporting Asset Manager• Lease Administration• Dealing with arrears and invoice enquires.• Critical dates bank guarantees, public liability insurance.

Freshwater Place, Southbank Melbourne

Freshwater Place Commercial - 89,000 square metres NLA across two commercial towers 2 Southbank Boulevard and Twenty8 Freshwater Place.• Developing excellent working partnerships with over 42 commercial tenants• Day to day tenant (customer) relationship management, inclusive of regular meetings with all tenants, responding to daily enquiries, proactively.• Identifying and resolving non-technical operational issues of concern for tenants• Assist with the planning and implementation of the Tower tenant retention program • Organise customer service workshop & team building events for contractor and building management teams;• Manage tenant communications, surveys and lift screens and website content;• Property Presentation – oversee the day-to-day cleanliness and overall quality presentation of the asset;• Manage staff, contracts including cleaning & maintenance, manned security services and emergency training, waste & recycling, mailroom and concierge. Carry out tender process for these contracts as required. Responsibilities include recording, tracking and resolution of daily tenant service requests and issues, charge reports and fault trend analysis; • Coordination of the building’s Emergency Planning Committee and contractor for management of emergency procedures and training programs for all tenant staff and management, including the resolution of issues arising;• Oversee and communicate sustainability initiatives to tenants, via Tenant Forums, Newsletters and coordinate of BMC/tenant sustainability meetings;• Arrange and manage regular art exhibitions and charitable initiatives for the lobby areas; • Event planning of owner, tenant and contractor functions;• Oversee and manage photography and filming enquiries within the building;• Manage expenditure of certain operating expense accounts within an approved budget; and • Other various projects and initiatives as required

Melbourne, Australia

• Airlite Group Facility Management – Facility Building Supervisor - 469 LaTrobe • Morgan Consulting Agency – Reception and Administration • Melbourne Water – Reception• DFP Recruitment - Reception• Bolton Clarke (previously RDNC – Royal District Nursing) – Administration and Reception

Auckland, New Zealand

• Management and day to day running of the facility (11 meeting rooms), managing day-time casuals, catering, IT and invigilators up to 20 staff.• Meet and Greet corporate clients up to 200 clients.• Management of general maintenance and contractors of facility including a list of local suppliers for the purpose of maintenance or repairs e.g. electrician, plumber and arrange those services if required.• Managing building access and outstanding works ensuring this has been allocated and done in a timely manner.• Reporting on OHS incidents and ensuring that all parties have been communicated to.• Approving and processing of invoices for maintenance contractors• Staff management and development of operational processes are in place ensuring that all staff are trained• Managing the daily roster, casual floor staff, invigilators ensuring the most efficient roster management while providing high customer service levels.• Work closely with the General Manager, Catering Manager, Technical Delivery Manager and Account Managers to ensure accurate and high standards of delivery are met. • Daily monitoring of the events schedule including adjusting which rooms client events will be using in conjunction with the local technical staff member.• Ensure all additional items requested or delivered into client events are entered into the event management system on the day they are provided.

Auckland, New Zealand

• Meeting and greeting external corporate clients.• Setting up and organising internal/external training seminars/events in various meeting rooms.• Implementing a new handbook for new employees.• General administration tasks, diary management, pool car allocations, taxi vouchers, stationary orders, collating, binding and scanning.

Sydney, Cbd Australia

• Management of all Floor Coordinators on each 3 levels (49 meeting rooms), day-time casuals and invigilators as well as housekeeping staff including recruitment. Up to 30-35 staff management and training.• Meet and greet corporate clients up to 1,000 delegates.• Management of general maintenance and contractors of facility including a list of local suppliers for the purpose of maintenance or repairs e.g. electrician, plumber and arrange those services if required.• Managing building access and outstanding works ensuring this has been allocated and done in a timely manner.• Reporting on OHS incidents and ensuring that all parties have been communicated to.• Approving and processing of invoices for maintenance contractors• Performance management and employee personal presentation. • Managing the daily roster for floor coordinators, casual floor staff, invigilators and housekeeping staff and ensuring the most efficient roster management while providing high customer service levels.• Work closely with the Back of House Manager, Technical Delivery Manager and Account Managers to ensure accurate and high standards of delivery are met. • Daily monitoring of the events schedule including adjusting which rooms client events will be using in conjunction with the local technical staff member.• Communicating to the Central Booking Team any information relating to local facility changes or issues that could affect event scheduling.• Ensure all additional items requested or delivered into client events are entered into the event management system on the day they are provided.• Resolution Mangement• Manage the daily catering requirements.

Sydney, Australia

• Meeting and greeting clients and other visitors.• Setting up and organizing internal training seminars/events in various meeting rooms.• Answering and forwarding incoming calls via switchboard.• Diary Management.• Greeting internal external clients.• Handling prospective sales inquiries.• Extensive customer service.

Melbourne Cbd

Executive Assistant • Arranging and coordinating client meetings for 2 Principle Partners.• Maintaining very busy Outlook Calendars and reminding Directors of forthcoming meetings.• Arranging travel for partners• Recording all client activity in the CRM database.• Screening calls to the Directors and assisting where relevant.• Monitoring the Directors’ inboxes and drafting/sending reply emails where appropriate.Receptionist:• Meeting and greeting clients and other visitors.• Answering and forwarding incoming calls via switchboard.• Adding client profiles and diary notes onto the CRM database.• Ordering stationery and general office supplies.• Dealing with office maintenance requests.

Melbourne, Australia

Sales Management:• Responsibility of venue and hospitality revenue for Melbourne Park Function Centre, Rod Laver Arena and Hi-sense Arena.• Relationship management and new business development, significant cold call components to generate business leads. • Account management of high profile corporate clients for the Australian Open.• Driving the creation and delivery of corporate promotions• Development of venue wide event corporate hospitality event products and marketing collateral for the Australian Open for Melbourne & Olympic Parks.• Networking to increase customer contacts and establish new relationships.• Responsible for sales of high value corporate entertainment packages • Securing annual lease agreements with corporate sponsors for Superbox entertainment at Rod Laver Arena including the Australian Open• Participation in national and international trade shows including AIME and ABEE.Staff Training & Development:• Product training on Melbourne Park venues and its products • Event delivery training of venue wide events like the Australian Tennis Open

Auckland, New Zealand

• Staff recruiting, training and development.• Promotional activities for the Rugby World Cup 2011 and Amora website with various packages.• Responsible for sales and account management of all Amora properties to the corporate sector, travel management companies, residential accommodation, MICE and inbound market segments for both new business and account management. • Responsible for the implementation of the rebranding of the Duxton Hotel to Amora Hotels in New Zealand.• Represented the hotel group at national trade shows including: TRENZ, Meetings, Convene throughout New Zealand.

Wellington, New Zealand

• Event staff training and development in the conference department.• Account management of corporate clients. • Extensive client base ensuring all their needs were met.• Liaising with stakeholders, suppliers and various other departments.• The launch of the InterContinental brand for events and conferences in New Zealand.• Representing the hotel in the Wedding Expo in Wellington.• Operational management of conferences and events.

Wellington, New Zealand

• Staff training & development:• Provided weekly and monthly training and on-boarding programs to 100+ temporary staff.• Event Management:• Account and relationship management. • Responsible for event delivery to sponsor and VIP clients at event. • Event management of large scale premier events including• the International Rugby Sevens, • International Concerts• International Cricket• Large scale consumer events including the Food Show• Event management and delivery of conferences and events.• Rostering including labour cost forecasting.• Media relations and PR regarding high profile events.

Nelson, New Zealand

• Staff management and development with the training of banquet staff up to forty staff. • Account management in all areas of MICE.• Media relations regarding high profile functions in the hotel.• Financial planning for conference departments budgets and forecasting.• Operational management of conferences and events• Representing Rutherford Hotel at Meetings in Rotorua.

Queenstown, New Zealand

• Training of frontline external travel and tourism sales staff to educate them on Nomad products.• Nomad Safaris was an award winning land rover and quad bike adventure Activity Company. As my first employment in New Zealand my role encompassed: • Account managing tourism businesses in the wider Queenstown region to secure new clients.• Hosting and conducting industry tours with VIP travel agents during their stay in Queenstown. • Client presentations with hotel and information centre staff• Representing Nomad Safaris at TRENZ in Rotorua.

Dunedin, South Island, New Zealand

I took a year off and studied International Travel and Tourism - I was awarded Top Student 2004.

Africa, Caribbean, Europe, South Pacific And Central America

• Training of interior staff on various yachts in all forms of hospitality.• Responsibility for the daily management of below deck quarters.• Organizing travel itinerary for the owner and guests.• Event managing of cocktails, banquets and private parties.• Working in a high pressured environment.• Dealing with high end celebrity and corporate guests.• Professional and excellent customer service in a personable manner.

Leicester Square, London, United Kingdom

• Involved in music events• PR to the Jazz Festival at the Royal Festival Hall• Personal Assistant to Help A London Child Charity• Media Relations• Catering and menu planning• On air script writing• Looking after celebrities• Involved in The Saint and Toy Story Premier after party

London, United Kingdom

I organised the "on air" auction on the radio for the Dance Aid Trust also outside auctions.I raised $16,000 for the charity