Tracy Blake Email & Phone Number

United Kingdom

Leadership of both the commerciality & operations of our Savings proposition. Leadership of our Branches & agency teams. Society complaints lead.Society vulnerability lead. Management of third party relationships & on boarding new relationships. Implementation of new ways of working & process change. Strategic direction of the Branch & Savings team. Side projects include design of a new Society Performance Agreement, operational resilience design & all aspects of… Show more Leadership of both the commerciality & operations of our Savings proposition. Leadership of our Branches & agency teams. Society complaints lead.Society vulnerability lead. Management of third party relationships & on boarding new relationships. Implementation of new ways of working & process change. Strategic direction of the Branch & Savings team. Side projects include design of a new Society Performance Agreement, operational resilience design & all aspects of opening a brand new branch from buying to working with external contractors. Show less

Leicester, Leicestershire, United Kingdom

Leadership of all metrics (business, service, people & risk) across Leicestershire. Digital transformation.Change management Community projects & relationshipsLeadership of ATM, Complaints, service standards, call answering & digital onboarding across 99 branches.

East Midlands

Leading a team of fantastic Branch Managers, responsible for business, service, people & operational & conduct risk. I'm Tracy Blake, having over 20 years retail sales & retail banking leadership experience has highly developed my emotional intelligence. I am CIPD qualified also which supports my passion for the people agenda, I currently own our people agenda at Nationwide in East Midlands. Hard working & committed with a be perfect driver. Can be relied upon to deliver & instinctively do the… Show more Leading a team of fantastic Branch Managers, responsible for business, service, people & operational & conduct risk. I'm Tracy Blake, having over 20 years retail sales & retail banking leadership experience has highly developed my emotional intelligence. I am CIPD qualified also which supports my passion for the people agenda, I currently own our people agenda at Nationwide in East Midlands. Hard working & committed with a be perfect driver. Can be relied upon to deliver & instinctively do the right thing by others. Genuine passion for individuality & diversity in people & love to understand them & support them to reach their full potential. I believe everyone can be successful once their internal light switch is found & they understand themselves fully. Always be honest with me & trust in me to deliver a great job every day as I take great responsibility. I love to learn new things & volunteer to continue to grow. Give me variety & change, it motivates me. Customers are always at the very centre of my every decision & anything less than excellent service is just not acceptable. I'm rarely 100% happy with my own performance as I can always improve on it & strive to at all times. Show less

East Midlands

Leading a team of fantastic CeMAP qualified Mortgage Consultants across the East Midlands. Leading the way in shaping post Mortgage Market Review (MMR) processes. Doing the right thing and getting the right outcomes for our customers - helping them to make the most of their finances, save and buy homes. Protecting our customers is my top priority. Aiming for the status most trusted advisors on the high street. As part of the Area's Senior Leadership Team also responsible for the overall success… Show more Leading a team of fantastic CeMAP qualified Mortgage Consultants across the East Midlands. Leading the way in shaping post Mortgage Market Review (MMR) processes. Doing the right thing and getting the right outcomes for our customers - helping them to make the most of their finances, save and buy homes. Protecting our customers is my top priority. Aiming for the status most trusted advisors on the high street. As part of the Area's Senior Leadership Team also responsible for the overall success of the area through maintaining and developing strong relationships with other Senior Managers and all branch teams. Have been recognised this year for my own behaviours and contribution nationally. In Sept I was given an award for inspiring my team. This was recognised and nominated by our area Mortgage team and I was awarded for this in the North Region. Achieving high standards and doing the right thing every time is very important to me and being recognised evidences this behaviour. 2014 front runner for Non Executive Leader of the Year and selected as one of 27 top performers as part of the annual Pride Awards. Show less

Coalville, Loughborough, Leicester

Top performing Branch Manager for results and customer service. Good audit/ risk and compliance grades achieved. Due to my sucesses was awarded Senior Branch Manager at Leicester - where I improved team motivation, results and service. In Oct 2011 was awarded 1st place - top grade 3 branch in the Country for the previous 6 months.

Northamptonshire & North Midlands

Account manager - responsible for exceeding goals for 2 areas Northamptonshire and North Midlands working with the Area Directors and Area teams to promote our Loan offering. Focusing on the development of the 2 area's sales force and providing challenge such that targets were exceeded. Regularly was awarded Sales Coach of the quarter for best results and improvements.

Bristall And Anstey

Responsible for 2 smaller Nationwide branches both with a service manager. I was also the Prime Mortgage Interviewer and held Mortgage Mandate.

Coalville

Management of Retail Hall, Customer Representatives and all aspects of operational risk. Focused on achieving service standards and KPI's.

Loughborough

Responsible for around 40 sales representatives in a fast moving retail environment. Managing sales performance and customer service. Boots launched it's Advantage Card, it is an amazing card on the high street I ensured this was promoted and take up success tracked. Working in partnership with the Operations Manager to ensure we always had the right stock control and the displays were right for our customers. Whilst carrying out this role in my own time to support the people I was working with… Show more Responsible for around 40 sales representatives in a fast moving retail environment. Managing sales performance and customer service. Boots launched it's Advantage Card, it is an amazing card on the high street I ensured this was promoted and take up success tracked. Working in partnership with the Operations Manager to ensure we always had the right stock control and the displays were right for our customers. Whilst carrying out this role in my own time to support the people I was working with I studied for and achieved my CIPD in personnel practise. Loved my time with Boots, excellent people and moved away for career progression. Show less

Loughborough

After leaving school I achieved NVQ 1 & 2 in retailing gaining a passion for sales and service. Also achieved D32 NVQ assessors qualification in retail at a busy clothing outlet.

Master'S Degree, Strategic Leadership

Activities and Societies: Currently studying

Cemap 3, Mortgages

Hr

Retail

Level 3, Retail

Education record

Mental Health First Aid

Education record