Tracy Bright Email & Phone Number

Meet KPI’s in accordance with organisational and funding guidelines.Liaise, connect and maintain strong working relationships with community and stakeholders working towards a collective impact approach.Complete reports and reviews as required by program guidelines including funding reports, Connected Beginnings Mid-Term review in accordance with funding guidelines, biannual audits for HIPPY and board reports.Responsibility of recruitment, retention, onboarding and management of all positions and volunteers including Pre-Service Tutor Training, Pack delivery, Gatherings and Supervised Home Visits, P2P Professional Development of staff.Manage, train and mentor frontline service delivery staff to ensure consistency in delivery of both programs withing funding and program guidelines.Recruitment and retention of staff and families in the HIPPY Program.Contributed to continuous improvement of the organisation as a member of the leadership team.Management responsibility of the organisational Training and Development portfolio.Drive community engagement and development of Connected Beginnings Working Group Leadership team.Ensure legal and regulatory compliance and fulfilment of governance reporting within program guidelines whilst optimizing funding opportunities for DESE, SNAICC, HIPPY, DSS, Brotherhood of St Lawrence.Responsible for staff supervision, regular team meetings, and remote office environments.Assist in developing and overseeing the creation of the SEER Data Platform, CB Rasmussen social media platforms, promoting programs and services in the Upper Ross community.

Townsville, Queensland, Australia

Manage program and budget in accordance with the Sublicencing Agreement and Curriculum.Recruitment and retention of families and tutors.Supervise, train and mentor Tutors to teach families/carers to be their child’s first teacher.Complete and maintain administrative tasks on ETO, complete quarterly reports and reviews, APQ Audits, budgets, board reports and annual reviews.Assist with community enquiries, intake, NILS enquiries, locally run events and programs.

Stakeholder and community engagement including Centrelink, medical professionals, organisations, and government departments regarding updates on DES contracts, ESS, SEE Program and referrals.Support and mentor clients at appointments at Centrelink, medical eSAT and specialists, NDIS planning to assist with understanding of requirements.Reverse market clients to employers, conduct site visits, provide support to both client and employer and negotiate outcomes and timeframes.Attend local community project group meetings to action local change enhancing the lives of people living with a disability in a remote community of Alice Springs.Assisting customers to meet compliance measures under Targeted Compliance Framework including attendance at appointments, training and work opportunities.Conduct audits on caseload, training and job search reports, complete claim documentation and ensure compliance on ESS, iCase and CITRIX systems.

Provide care to young people in residential care with complex needs and challenging behaviours including trauma using TCI strategies whilst maintaining a clean and safe living environment.Facilitate and assist young people in developing life skills and achieve goals.Transport and support young people in attending appointments including school, family contact, medical appointments, departmental visits including Child Safety and Community Visitor and other activities.Attend staff meetings and house meetings and ensure all reports are completed to audit standards.

Investigate complaints and superannuation enquiries by gathering evidence and reviewing documents.Monitor, interview and negotiate timeframes with trustees, directors and stakeholders for self-managed super funds and superannuation payments including desk top audits.Liaise with internal and external stakeholders to work collaboratively to achieve the best outcomes within set timeframe and guidelines.Apply, interpret and research Legislation, Policy and Procedures.Use database systems to assist with recordkeeping and reporting – ICP, Siebel, RAPT, Mainframe, Access, MASCOT, SGEN.

Provide technical support for iOS devices for customers in the Asia Pacific Region.Telephone support for iPhones, iPad, iPod, and Mac computers guiding customers via phone.Daily use of iOS Databases and iOS Applications including Mail, Photos, Apple Music, iTunes, Apple Watch, OS X El Capitan, iCloud.Negotiate and liaise with customers, telecommunication companies and stakeholders to ensure a great client experience including dealing with customer complaints using conflict resolution techniques.

1. Face to face, phone and online customer service in a retail environment.Daily use of databases including, Galileo, TUD, Client, Quickdox, ESS, GSA, InControl, I-Create, Googledocs.Coaching and mentoring staff in the delivery and use of systems and processes to provide excellent customer service including managing complaints and conflict resolution.Liaison with community, airlines, suppliers, internal and external stakeholders to prepare travel quotes for customers in a timely manner.Reconcile invoices, bank statements, financial systems and credits on a daily, weekly and monthly basis.

Provide a high level of consultation, negotiation and collaboration with community, government and non-government agencies.Build, maintain and monitor strong working relationships with internal and external stakeholders to enable consistent programs for young people in detention.Coordinate, project manage and oversee events and programs eg. NAIDOC Week Activities, Community BBQ’s, VET programs, Elders Visits, Active After Schools, Duke of Edinburgh.Oversee and manage the budget to provide quality services to young people.Supervise, mentor and recruit program staff to provide programs for young people.Source, create and monitor programs for young people in detention.Evaluate programs and adjust programs to suit the needs of young people.

Research and prepare high quality and accurate reports within tight deadlines and provide high level secretariat advice.Oversee and manage the Operations budget in a tight fiscal environment.Conduct Quality Assurance on reports and Government Database Systems ie. eDocs, iDocs.Investigations and audits into misconduct towards staff and young people.Project management on the Youth Detention Centre Manual.

Manage community engagement processes, including the monitoring, evaluation and reporting of actions and outcomes from the negotiation table processes.Build, establish, broker and maintain supportive relationships and networks between communities, government and non-government stakeholders to share strategies and information on practical and effective ways to respond to local issues.Provide advice in relation to Aboriginal and Torres Strait Islander protocols, history and issues relevant to local Aboriginal and Torres Strait Islander communities.

Provide 31 RQR B Company Ayr and 141 Signal Squadron Jezzine Barracks