Tracy Britten Email & Phone Number

Watford, England, United Kingdom

Role includes: Company Secretary, HR and Office Management.Following successful project management of Investors In People Award from Core Standard award in 2016, 2019 Assessment delivered Silver Award and 2022 Assessment achieved further improvement to Gold Award.Compliance Team responsible for Consumer Affairs (complaints, ADR Scheme, administration for RBA Charity), Compliance Member Audits (Audit pre-submissions, Audit Reports, Audit Feedback, Non-Conformity resolutions, mis-representations, administration support to QSS).

Watford, Hertfordshire

To provide full administration and secretarial support to the Director General. Co ordinate with the Director General, Investors In People Award (Silver Award) and continuous improvement.To establish and maintain relationships with other functional teams. Maintain personnel files, keep accurate attendance records, maintain staff handbook, co-ordinate recruitment and manage relationships with local recruitment agencies, issue offer letters/contracts, manage changes to contracts, prepare reference requests, assist/support in any disciplinary/grievance procedures. Maintain staff training and development records and arrange training agreements as required. Circulate monthly absence data for teams to Managers.Provide administrative support as necessary to the Board, Council/Committees. Book hotel accommodation for Board Members attending BAR. Arrange catering for meetings as required.Arrange Past Presidents’ annual luncheon, sending out invitations and confirming arrangement with venue.Arrange management/staff meetings, preparing agendas, attend and take meeting notes.Assist and support pre-planning and organisation of BAR annual conferences.Co-ordinate and arrange the annual DMotY, CMotY and OMotY Competition Trophies in time for the annual conference.Manage the online telephone system:, updating staff changes, bank holidays and office closure and producing reports as required.Facilities ManagementReview and negotiate contract with office suppliers.Co ordinate office maintenance as required and purchase office supplies as required. Co ordinating maintenance of office equipment.Member of the Health and Safety Committee, supporting the Training Manager with Health and Safety for the office.General office dutiesArrange for Honour Boards, Presidents Chain, Past President Pendant, Past Chairman Group Councils to be purchased and engraved as required.Open/distribute post, manage outgoing post. Qualified First Aider at work/Fire Marshall

Watford, Hertfordshire

During my 14.5 years with Camelot, I worked for two Directors, Director Olympics and Customer Operations and Director of Customer Services. Prior to this I worked for the Head of Communications Services and Retailer Hotline Manager. Based within the Contact Centre (approx 100 staff) at Watford - responsible for National Lottery Line, Retailer Hotline, Incident Management Centre, Subscriptions, Interactive Contact Centre, Telesales and Winner Servcies. The Contact Centre is open 7 days a week. I provided full secretarial support. Working within a regulated environment. Additionally, I was manager for between one or two Administrators during this time, holding appraisals and objective setting. Responsiblity for office management (stationary ordering, sickness records), collation of information and draft/respond to written complaints forwarded from Chief Executive. Organising events for the Contract Centre, assisting with the Directors Summer Party, Christmas Parties. Responsibility for Fun Team, consisting of a team of contact centre staff, we arranged activities for Contact Centre ie bingo, charity fund raising, quiz night, various activities based on current events ie Olympics/World Cup and home baking trolley runs in the office.Training:First Aider at work, Fire Marshall, Auditor Training by Bywater, Project Management, NEBS Management, SAP, Councelling Course, Coaching Course, Communications and Influence, Understanding & Managing Stress, Developing ans Managing your Boss, Management Skills for Secretary's and Administrators

Hemel Hempstead And Harlow

Reporting to the Administration Manager, provide full secretarial support the the Administration Department. Keeping updated records for all company vehicles, building maintenance, coding of invoices and ensuring they were authorised for payment. Health and Safety Representative for the Regional Office. TrainingFully qualified First Aider at work and Fully Trained Fire Marshall

Manchester, United Kingdom

Typing estimates for vehcile repairs. Completing warranty claim forms for all vehicles. Collecting and delivering customer vehicles.TrainingPeugeot Talbot Telephone Techniques

Mental Health First Aid

Cipd Level 3, Foundation Certificate In Human Resources Practice, Human Resources Management/Personnel Administration, General

Rse Typing 2, Pitman Typing, Pitman Word Processing

Rsa Typing 1, Teeline Shorthand 60Wpm

Cse And O Level