Tracy Cunningham Email & Phone Number

Bothell, Washington

Mountlake Terrace, WA

Bremerton, WA

• Manage all aspects of the training and development department; classroom facilitation, Instructional design, strategies, development, needs assessment, performance management and administration of the Learning.
• Developed and implemented a Management Training Program.
• Facilitate leadership curriculum including change management, communication, performance management and employee engagement.
• Coach Executive team leaders.
• Conducted a competitive analysis and presented findings to the Board of Directors and Senior Executive Team. Recommendations approved.
• Partnered with HR to develop Performance Management process, deliver compliance courses, and new hire on boarding.

WaMu acquired by Chase - Manage Training Rotational Programs for Retail Branch network in the West (WA,ID,OR,UT,CA,NV,AZ). Support 1400 branches.

Managed National Retail Bank talent pipeline rotational programs. Managed multiple budgets over $1M. Supervised 1 manager, 8 Sups, 100+ trainees. Revised program materials and evaluations. Coordinated and hosted a national conference for the Assistant Manager rotational program. 220+ attendees and 6 executive speakers

Managed and implemented employee training and performance development programs within two Retail Bank groups. Supported 318 branches, 2400 employees in No. CA, CO, and UT group. Supported 200+ branches and 1500+employees in AZ, NV, CO, UT and ID. Managed 4 Sups, 19 Trainers and support administrative. Coordinated relocation of training facilities. Revised.

Managed 7 Trainers supporting 270+ branches. Interfaced with all Regional Managers regarding management training programs and other training related projects. Delivered Sales, Leadership and some deposit training programs. Designed and delivered an advanced Trainers certification program.

Interfaced with all business lines and support departments to serve as a training liaison in So. Ca. Certified in 4 vendor leadership courses or curriculum: Achieve Global, Franklin Covey, DDI, Center for Leadership. Developed and delivered behavior based interviewing workshops tailored to lending division.

Supervised all aspects of daily branch operations. Supervisored Tellers and New Account Representatives. Managed branches GL Accts, controlled losses and outages, and resolved customer issues and concerns. Participated on team that developed and implemented new bank wide Teller online software system.

Managed day to day branch operations. Originated Business and consumer loans.

B.A., Business - Marketing

Activities and Societies: Phi Sigma Epsilon

Aa, Fashion Merchandising