• Provide project management to enable the successful execution of our XLT engagement strategy• Provide project management across eCP Transformation Teams to foster collaboration and communication between teams and from teams to broader eCP stakeholder groups• Provide project management and information tracking services in support of developing leadership capabilities within eCP• Provide program management to ensure stream-lined product reviews

• Identify needs for business process improvements and develop documentation• Manage the early access exception process from end to end• Track and report on project status• Manage the service offerings adoption matrix• Develop team standards and templates• Collaborate with teams across eCP

• Responsible for end user communications and preparation for technology changes resulting from the Infrastructure & Support Services portfolio of work.• Updated user guides, Help Central sites, training materials and all collateral for end user communications. • Face to face end user interaction to inform and prepare our end user community for the technology changes.• Provided training of new technology to Service Desk in order to give the proper level of support to the end users.

• Facilitated the delivery of standardized training content in a classroom setting to build workforce knowledge, skills and abilities.• Managed and facilitated in a blended learning environment.• Partnered with Seattle and regional operational and program leaders to build training capability.• Collaborated on technology training projects.• Designed and developed new technology training course curriculum, which included making modifications to existing tech training curriculum.• Used evaluation tool to assist in measuring training effectiveness.

• Gathered requirements to create collaborative SharePoint Sites for the Programs to use for Grants Documents, Proposals, PARs, etc.• Analyzed business process to identify potential improvements of the site architecture and information management.• Conducted training classes on SharePoint Basics and SharePoint Document Management and provide training surveys to attendees upon completion of the class.• Conducted monthly New Hire training classes on SharePoint.• Assisted with the SharePoint Training Schedule for 2009.• Coordinated the training class registration and logistics for the Office and SharePoint 2007 Training classes.• Assisted in planning and executing the Office and SharePoint user fairs.

• Expedited and managed the creation of new processes to ensure compliance with required goals for systems access was in place.• Coordinated independently all the service requests for audit reporting, tracking, managing and reporting back.• Collaborated with team members on the gathering of data to ensure a timely delivery.• Performed monthly access review for a defined list of applications, guarantee completeness and accuracy then distribute to appropriate groups.

• Assisted in the development of Use Cases for the CSSng project. • Assisted in the development of the CSSng Functional Design Document. • Attended the CSSng Demo Tour with our Project Manager, which included destinations of Chicago, New Jersey, Atlanta and California.• Assisted in the development and building of several internal Share Point sites. These sites include; Project Management Tool Kit, Resource Manager Tool Kit, Resource Manager Team sites, Training Solutions site and Client Business Development site.• Documented the Incident Management and Change Management training curriculum (i.e. training plan, PowerPoint presentation and training manuals). • Documented a best practice Production Change Management process approved by the leadership team, to be followed by the HRISD Organization. • Assisted with documenting the Operating Level Agreement (OLA).

• Created a Code and Configuration Management (CCM) process improvement plan that was reviewed and signed off by the stakeholders. • Defined and delivered business requirements, use cases and test cases for the new CCM automation tool. Stayed closely aligned with the development team to successfully translate the business requirements. • Documented and delivered Six Sigma DMAIC process documentation. Including; SIPOC, Voice of the Customer, RACI and Fishbone Diagrams. • Analyzed CCM control systems, created new procedures and implemented solutions which decreased testing downtime by 25%. • Successfully processed and tracked new code from development to installation into test while communicating to all stakeholders through the Code and Configuration Management (CCM) process. The tracked environments include Development, User Acceptance Test, System Test, Integrated System Test and Performance Test. • Facilitated a daily CCM build meeting; a forum of 20-50 stakeholders to discuss changes for that night (e.g. new kits, hot fixes, database changes or any changes requested in a testing environment).