Tracy Dodd Email & Phone Number

United States

Tampa, FL, US

• Drive revenue growth by leading sales strategy, setting performance targets, and ensuring alignment with company goals.
• Oversee operational efficiency by optimizing processes, improving workflows, and managing resource allocation to support business scalability.
• Lead and mentor teams across sales and operations, fostering collaboration and developing leadership talent to ensure high performance.
• Analyze market trends and data to make informed decisions, adjust strategies and maintain a competitive edge in both sales and operational functions.

Miami Gardens, FL, US

• Staffed and developed clinical, operations and sales teams in a $4.5M Value Based Health Care clinic to optimal performance resulting in a patient satisfaction score of 90%.
• Accelerated the opening of a new Medical Center four months ahead of schedule through efficient staffing and outfitting of the facility.
• In the first full year serving patients, exceeded growth, clinical and operations metrics by 13%.
• Achieved 94% employee engagement score.

Clearwater, Florida, US

• Created and implemented on-boarding learning and performance pathways for 8,000+ front line employees and managers across 800 locations to provide a strong foundation for success and reduce time to proficiency.
• Improved Center Manager retention by 8% over 12 months
• Identified training best practices and methods to most effectively deliver content varying from leadership skills to technical skills and business practices.
• Remotely built, coached, and led a national team of highly skilled and well-motivated training managers and trainers.
• Utilized a variety of assessment tools to measure training effectiveness with a 98% learner satisfaction rate.
• Monitored and measured content and delivery effectiveness of in-house trainers and external vendors to ensure training programs achieved a high degree of production value.

Clearwater, Florida, US

• As the first ever in this position, carved out a sphere of influence and created my own job description laying the foundation for the entire department.
• Responsible for content creation, hiring and supervising a team of Instructional Designers and trainers.
• Partnered with subject matter experts and executive stakeholders to facilitate outcomes for training that had an immediate impact on company revenue growth and turnover reduction.
• Created first of its kind training series (CM-101, CM-201) for new and existing front-line managers.

Clearwater, Florida, US

• Increased a high target product line by 25%, improved collections on revenue by 20% and reduced overtime by 24%.
• Oversaw sales, staffing, and operations of 5 Center locations with 90+ employees.
• Led and developed a dynamic sales and management team to drive sales and operational initiatives.
• Responsible for P&L of several locations with gross sales in excess of $17M.
• Recruitment, hiring, training and supervision of quality Center Managers.

Clearwater, Florida, US

• Reinvigorated a struggling location and tripled total patients across all product lines
• Sustained a 10%-15% growth rate for more than 8 years, increasing annual revenue from $250K to $2.5M+.
• Utilized a report on uncollectable revenue to identify coaching opportunities for my team, resulting in a reduction of unbillable accounts from 85% of net sales to less than 10%. As a result, my Center was consistently.
• Successfully trained and developed high performing employees resulting in several advancing their careers within the organization.
• Frequently called upon by upper management to conduct evaluations and training at underperforming Centers over four states.

Lake Placid, New York, US

• Specialized in sales of fractional real estate of luxury resort vacation residences with sales ranging from $350,000-$1M+.
• Superior guest experience skills resulted in the resort winning recognition from Conde Nast Traveler.
• Top Salesperson 2007.
• Responsible for the operations of the entire resort and all departments while Manager on Duty.
• In charge of all phases of the hotel’s guest services and front-of-house operations providing a superior service to the resort’s guests. Ensured every aspect of the overall guest experience from arrival to departure.
• Collaborated and partnered with Real Estate brokers and Realtors in the community to develop relationships and facilitate sales.