Tracy Dotson Email & Phone Number

The Villages, Fl, Us

Florida, United States

Asheville, North Carolina Area

Raleigh-Durham, North Carolina Area

For 11 years, from its inception, I managed the IBM Learner Portal - a global, ready-to-use, fully-managed, shared environment for the delivery of blended learning - whose user interface is dynamically available in 20 languages.I also managed enterprise Learning Management System (LMS) hosting & support services engagements for several customers.

Cary, Nc

Initially, Project Manager for the development of the IBM Learner Portal asset, which is a global, fully-managed, shared environment for the delivery of blended learning. With delivery of this platform, I assumed worldwide program ownership for the marketing, pricing, contracting, promotion, business development, services delivery management, and continued enhancement development of the IBM Learner Portal. I managed a multi-organizational, multicultural team that supported and enhanced this Learning delivery asset.I also managed the hosting of and application support services for several enterprise learning management systems - for external customers - based on the Lotus LMS and the open-source Sakai LMS.

Cary, Nc

Managed the IBM e-Learning Solution Center - a shared, fully-managed customerlearning management system, based on Lotus LearningSpace.Designed a large, blended learning program for a state-wide, studentmanagement system.Developed IBM's response to several hosted learning management system andIBM courseware development assets (IBM Content Producer, IBM KnowledgeProducer, and IBM Simulation Producer) requests for proposal (RFPs).Developed SOW templates, marketing Fact Sheets, and sample cost/price modelsfor several of IBM's learning hosting and learning support offerings.

Cary, Nc

Facilitated small and large implementations of learning management systems,conducted enterprise-wide, e-learning strategy assessments, designed anddeveloped e-learning portal prototypes, and managed the implementation oflearning-related hosted solutions - including the IBM e-Learning Solution Center.Also managed the marketing and delivery of the IBM Knowledge Producer andIBM Simulation Producer courseware development assets.

Cary, Nc

Developed the Freelance-based marketing presentation "IBM Digital Library: AnOverview and Introduction" and then re-purposed the presentation into thematerials for a lecture class, self-paced course, satellite broadcast course, andvideo.Worked with subject matter experts to develop the initial "IBM Digital Library"training roadmap.Taught "An Introduction To Multimedia" at the 1996 Image and ObjectConference and at the 1995 and 1996 IBM Worldwide Multimedia Forums. Wereamong the most highly rated sessions at these conferences.Designed "Miss Luki's Emporium of Curiosities," which was to be a highlygraphical and interactive multimedia training CD-ROM for IBM's VisualAgeMediaStorm -- a visual programming interface to the ScriptX object-oriented,multimedia programming language. Project was canceled shortly afterdevelopment commenced, due to IBM and Apple's decision not to proceed withScriptX.

Cary, Nc

Managed the relationship between the product development lab, the third-partyeducation services providers, and the IBM Education and Training division, insupport of IBM's high-end, object-oriented programming products.Developed the structure and directed the initial delivery of IBM's Object-Oriented

Cary, Nc

Developed and delivered IBM's flagship, introductory multimedia courses "AHands-On Introduction To Multimedia," "Multimedia Basics," and "MultimediaIndustry Update."Managed vendor development and delivery of: "Multimedia Technology,""Distributed Multimedia and High-Speed Networking," and "An Introduction ToNetworked Multimedia." Contracted, scheduled, promoted, and managed deliveryof vendor-owned courses on IconAuthor and ScriptX multimedia authoringsystems.Managed the development and delivery of several special offerings for IBM'sInteractive Broadband Services and Telecommunications & Media IndustryMarketing organizations.Organized IBM Skill Dynamics' various multimedia-related courses into the"Multimedia Series" curriculum, developed promotional material for thatcurriculum, and established its initial advertising.

Cary, Nc

Jointly responsible for Market-Driven Quality (MDQ) communications and labprocess management.Enhanced the procedure for defining lab processes and used CASE analysis anddesign tools to verify and analyze linkages between key lab processes.Produced the initial and succeeding issues of the "CrossTalk" Newsletter, aquarterly publication focused on MDQ. Served as editor. Also developed the lab's"Market-Driven Quality at the Cary Lab" presentation--a generic presentation,with script, available in several media and segmented for various audiencesranging from other lab employees, to customers, to community leaders.

Cary, Nc

Responsible for plans management of a generator product line spanning theMVS/VM/VSE/OS400/OS2 operating systems, shipped with simultaneous NLSsupport in ten languages, sold extensively in world trade, announced inconjunction with the AD/Cycle CASE cluster, and incorporating the product linesof two International Alliance Members (IAMs).Included responsibility for the fall/spring funding of a $30M/130-person/50+vendor product area and for managing that budget -- including several "planchallenges" during 1991.Oversaw plans management with site and cluster organizations (such as AD/Cycleand SAA) and with Programming Systems HQ. Coordinated a document-ofunderstandingwith several sites and lines-of-business to enable an IAM's productto be ordered and distributed through IBM channels (SYNON/Entry)Initiated a new development process that gave Planning responsibility fordeveloping an initial programming functional specification (IPFS), in order toimprove the requirements-to-plan-to-product process and to improve cycle time.

Cary, Nc

Managed a department responsible for the development of four separate Cross-System Products (CSP):- CSP COBOL Generator For IMS/DC- CSP EZ-PREP/-RUN- Object-Oriented Application Generator For OS/2 EE/PM (HOLODECK)- CSP/PWS Interactive Test Facilityand also responsible for advanced technology research and design (CSP AdTechTeam).Main responsibility was as release manager for the limited availability version ofCSP/370RS 1.1, which was IBM's first CSP to COBOL generator. The COBOLGenerator project involved a multi-million dollar contract with the Transform; who had over 35 people staffed in Cary toperform this work. Coordinated the execution of the contract with TLC, managedthe contract, oversaw the coordination of work with IBM, and managed thelimited availability release.The HOLODECK project was the result of the research and design efforts of theCSP AdTech Team in my department, who employed object-orientedprogramming principles, using Smalltalk, to architect, design, and develop theprototype for this new generation application generator. This effort also involvedthe use of vendors -- Knowledge Systems Corp. and the McKenna Group.Managed these vendor contracts as well and was responsible for the managementof the Lab's participation in the associated beta test of Digitalk's Smalltalk/V PM.

Cary, Nc

Managed a department responsible for the development of enhancements to theCSP/AE product and for providing Level 3 (Change Team) support for thatproduct.

Cary, Nc

Managed a department responsible for designing, developing, and maintainingpublications and online information for the Cross System Product (CSP/AD,CSP/AE, EZ-PREP, EZ-RUN) and the VM Performance Products (VM/RTM, VMMAP,VMPPF, VM Batch Facility, VSE/PT, and several unannounced products).Before a reorganization in the fall of 1986, also managed the informationdevelopment production team -- responsible for maintaining the info dev database (PUBS), text formatting software (ISIL), text formatting hardware (6670,3812, 4250), graphics hardware and software (IPG); and for coordinatingprojects with ISD, Mechanicsburg, and vendors.

Cary, Nc

Responsible for ensuring that assigned program products were easy to use andcontained the function the user desired.Helped establish audience and requirements definitions and contributed to theInitial Business Proposal, Product Plan, Functional Specification, Quality Plan, andComprehensive Test Plan. Developed the product's Usability Plan and UsabilityTest Plan.Reviewed all product deliverables and attended I0 and I1 code inspections. Alsoserved on the DCR board.Designed, administered, and reported user interface prototype tests, ad hocdesign tests, early usability tests of drop code, and the system usability test.Coordinated usability support with other organizations on interdivisional projects,and coordinated the work and development of pre-professionals.Major Projects:- CSP 3.1- Early versions of the virtual print and virtual file portions of ECF- Several objected-oriented, direct manipulation PC graphics projects- Portions of Displaywrite 4.0- Info/Access 2.0- EZ-PREP and EZ-RUN 1.0- A 3270 emulator- VMMAP- An application managing product.Related Assignments:- Moved the usability lab from Poughkeepsie to Cary- Developed the lab scheduling program- Developed the online questionnaire system- Developed a reporting system that combines the usability test log, the onlinequestionnaire data, and the product's usability objectives into a final report- Served as the site's User Interface Architecture representative and as a memberof the IIS usability council.

Cary, Nc

Started the initial staff-up of this department. Left to accept the position at IBM.

Cary, Nc

Researched, designed, wrote, produced, and directed several of SAS Institute'sself-paced, video-based, multimedia training products. During the development ofeach product, reviewed and directed the work of television engineers, setdesigners, electronic artists, technical crew, talent, writers, and editors. Inaddition, introduced instructional design techniques to the Education Division, andco-developed the video product scheduling system.Major Projects:- "Creating Maps With SAS Color Graphics" - a self-paced, video-based coursedivided into five modules. Wrote, produced, and directed the video portion, anddesigned and oversaw the development of the student guide and coursecoordinator guide. (Was nominated for an International Television Association(ITVA) Golden Reel Award.)- "Producing Graphic Output" - wrote, produced, and directed this module of the"SAS Color Graphics" series. (Won a regional Silver Reel Award from the ITVA.

Naperville, Il

Researched and designed large multimedia training products --- part of DELTAK'sTechnical Library. Also scheduled the development of these products. In addition,reviewed, revised, and sometimes rewrote acquired multimedia training productsprior to their release. Helped introduce instructional design techniques to thecompany.Major Projects:- "JES2 Computer Operations Series" - Conducted an intensive task analysis ofJES2 computer operations (with VTAM), and then designed this 16 course series.Three writers later developed this course for the company.- "Job Control Language (JCL) For MVS" - reviewed this vended multimediatraining series and revised it.- "VM/SP System Product Editor (XEDIT)" - wrote portions of this course.- "VM/SP" - reviewed and assisted the writer in the design of this three-part

Naperville, Il

Researched, designed, wrote, and co-produced 20-minute "Video Journals" - partof the "James Martin Advanced Technologies Library." Reviewed other products inthe library.Major Projects:- "Information Centers" - Researched, wrote, and co-produced this three moduleseries, hosted by James Martin.- "IMS Master Terminal Operator (MTO) Series" - reviewed this vended series,and subsequently redesigned and rewrote much of the series.- "Application Development Facility (ADF)" - reviewed and revised portions of thisseries.

Oak Brook, Il

Instructional design and script development for video-based technical IT training.

Raleigh, Nc

Produced operator manuals, programming manuals, maintenance manuals, logicmanuals, parts catalogs, and marketing materials for various computer peripheraldevices (IBM 3270 compatibles). (Two of these manuals won regional awardsfrom the Society For Technical Communications.)Major Projects:- "TC 950C Printer Terminal - Operator's Manual"- "TC 287C Tabletop Printer - Operator's Manual"- "REACT 241 Application, TC 2000 and 2002 MOD2 Controllers, TC 2110 MOD2Keyboard/Display Station - Operator's Manual"- "REACT Utility Program Diskette - User's Guide"- "TC 371 Remote Control Unit - Operator's Manual"- "TC 371 Remote Control Unit - System Manual"; Terminals - Maintenance Manual"- "TC 275/275B and MOD IV/275 Keyboard Display Terminals - Operator'sManual"- "TC 275/275B and MOD IV/275 Keyboard Display Terminals - Parts Catalog"

Raleigh, Nc

Assisted in all phases of technical manual development including text generation,text editing, art layout, and camera ready copy layout. (ACF/TCAM and NCP

Raleigh, Nc

Assisted in all phases of technical manual development including text generation,text editing, art layout, and camera ready copy layout. (TCAM and ACF/TCAM)

Ms, Telecommunications/Film, Newhouse School Of Public Comm

Ba With Honors In Creative Writing, Radio/Tv/Motion Pictures And English