★ Founded a consulting firm, providing guidance and direction to clients in the areas of Enterprise Risk Management, Strategic Planning Development, Financial Sustainability, Accounting Evaluation, Cost Controls, Business Process Re-Engineering, Marketing, Leadership and Staff Development, and Human Resource Management.★ Established a customer base encompassing Primary Care Associations, Federally Qualified Health Centers, and government contractors.★ Hosted on-site training sessions and executed audits to ensure client compliance with federal requirements.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT TD & ASSOCIATESTD & Associates is a consulting firm dedicated to advising government and healthcare clients and professional associations on a variety of business areas

★ Oversaw operations for 10 locations in two counties, meeting the needs of 31,000 patients each year; responsible for clinical operations, pharmacy, Human Resources, facilities management, information technology, environmental services, and grant administration.★ Worked with the CEO to address and resolve operational and financial challenges; improved profit by streamlining processes and taking steps to boost grant revenue.★ Credited with developing a service-oriented culture, achieving improvements in quality, service excellence, employee engagement, fiscal responsibility, and the quality of patient care.★ Served a key post-acquisition integration role following the $4M acquisition of an 80-bed residential treatment center, onboarding 140 clinical and administrative employees.★ Improved compliance, patient volume, and customer satisfaction after relaunching the Ryan White AIDS and HIV treatment program.★ Negotiated with a practice management firm, lowering receivables from 6 months to 45 days and improving cash flow; additionally, renegotiated Mental Health and Substance Abuse program contracts to recover $2M in revenue.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT TOTAL HEALTH CARETotal Health Care is one of Maryland’s largest nonprofit, tax-exempt community health centers. This Federally Qualified Health Center (FQHC) came from the 1989 merger of Constant Care Community Health Center, Inc. (founded in 1968) and the West Baltimore Community Health Care Corporation (1972).

★ Responsible for establishing strategies to meet operating and financial goals while revitalizing relationships with local, state, and federal stakeholders.★ Represented the organization in engagements with the public and membership.★ Maintained accountability for Human Resources, Finance, Facilities, Training, Membership, and Advocacy Management.★ Trained members in program redesign, change management, performance and process improvement, practice management, clinical and non-clinical productivity, cultural competence, dashboards, and leadership development.★ Secured funding and led the debut of the Community Cares Informatics Center consisting of a population health data warehouse and associated analytics. Director, Performance Improvement, 2010-2013