Tracy Eakes Email & Phone Number

Work From Home

Greenville, South Carolina, United States

• Delivered exceptional customer service, proficiently managing inbound queries and providing thorough assistanceon personal banking matters.
• Garnered in-depth expertise in various banking products and services, ranging from Checking and Saving accountsto Online Banking and Mobile Applications.
• Attained consistent customer satisfaction ratings of 95% and above, demonstrating meticulous attention to detailin handling fraud transaction requests, account monitoring, and… Show more
• Attained consistent customer satisfaction ratings of 95% and above, demonstrating meticulous attention to detailin handling fraud transaction requests, account monitoring, and comprehending charges/debits/fees. Show less

West Columbia, South Carolina, United States

• Leveraged comprehensive product understanding to advocate for services, thereby bolstering customer loyalty and retention.
• Facilitated customer upgrades to premium packages, effectively enhancing company revenue whilst maintaining customer satisfaction.
• Managed escalated customer interactions, promptly and accurately resolving issues to foster positive customer relationships.

Cheraw, South Carolina, United States

• Demonstrated effective leadership in managing a team, facilitating high performance and efficiency through regular communication and constructive feedback.
• Exceeded monthly sales goals, resulting in a 40% increase in account volume and an additional $16,000 in monthly revenue. Implemented improved collection strategies, which significantly reduced auto repossession costs.

Greenville, South Carolina, United States

• Executed comprehensive financial assessments of clients' circumstances, utilizing a meticulous analysis of income documents, tax returns, banking records, and Profit & Loss statements.
• Managed various loan mitigation procedures, such as Loan Modification, Deferment, Forbearance, Short Sale, Deed-In-Lieu of Foreclosure, and Collections, ensuring effective resolution of client cases.
• Developed and implemented training materials and schedules for both new and existing staff, leading to… Show more
• Developed and implemented training materials and schedules for both new and existing staff, leading to repeated recognition as Employee of the Month for outstanding performance in account resolution. Show less

Pelzer, South Carolina, United States

• Managed and maintained precise records of vehicle titles, demonstrating a high level of attention to detail and organizational skills.
• Coordinated effectively with clients and government agencies, ensuring all documentation was accurate and transactions were facilitated both efficiently and promptly.

Greenville-Spartanburg-Anderson, South Carolina Area

• Promoted from Store Manager to Area Supervisor within 3 months
• Managed daily operations across various branches, maintaining regulatory compliance, and improved team performance via targeted training initiatives.
• Amplified revenue and customer satisfaction by refining collection strategies, which led to a 68% annual increase in collections, achieved through a strategic pivot from repossessions to augmented collection efforts.

Diploma

Nursing Education