Tracy Eveler Email & Phone Number

Fredericksburg, Virginia, United States

• Manage pain clinic • All daily operations• Budget• Collections• MIPS reporting• Compliance• Copay Collection and Bank Deposits• Insurance Verification• Manage Provider Clinic Schedules• Order Supplies• Training Staff• Billing Reworks• Handle Patient Complaints• Manage Policy and Procedures/Protocols

Fredericksburg, Virginia, United States

• All business operations• Remotely help other 3 Virginia offices• Recruiting for all offices in Virginia and one in Florida – posting to Indeed and Apploi• Reviewed applicants and conducted telephone, virtual and/or in person interviews• Collaborated with Clinical Director and Executive Director to make verbal offers• Full circle onboarding – background checks, entering new employees in EMR and payroll and I9 verification• Virtual orientation presentation for all 4 offices each week to review company and Human Resource policies and procedures and benefit package options• Train new employees• Coaching and terminations• PTO Calendar management• Approve payroll for Fredericksburg office• Monthly reports – insurance verification, billing audits, employee renewable requirements• Attend and present daily, weekly and monthly meetings• Review clinical documentation in patient’s charts for timeliness and accuracy

Gettysburg, Pennsylvania, United States

• Compensation plan quality metrics• Increased staffing levels through verification to upper management using MGMA guidelines• Onboarding of new providers and mid-levels – worked with staffing agencies for short term assignments for providers• Owner of multi-department A3 projects• Lean Lead work• Monthly reporting of financials and budget alignment quarterly• Payroll, timecards, and PTO for providers and staff• Tracked credentialing, privileging, licenses renewals and yearly CME requirements• Processed expense reimbursements• Managed provider clinic schedules, adjustments, template building, releasing, and blocking time• Call schedules • KPI reports• HR – interviewing, training, 90 day and yearly evaluations. Performance improvement plans, coaching, mentoring, fit for duty evaluations and terminations• Staff and provider team building• Recognition committee, quality improvement team, access improvement team, employee engagement and patient experience team – meeting required metrics• Service recovery with patients with follow up to ensure continued improvement• Created standard work and process improvements for patient flow• Ordered office and clinical supplies• HIPPA compliance – reporting of unintentional violations• Employee relations – facilitated peer-to-peer conflict resolution• Collaborated with other specialties for care coordination• RVU, schedule utilization and referral management and reporting• Real time problem solving with documented results• Safety reporting system – filing and doing follow up, report outs to leadership with resolutions• Daily huddles• Developed agenda and presented for all staff all provider meetings – PowerPoint • Collaborated with upper leadership to evaluate needs and strategize operational improvements• Hands on for both clinical and administrative staff shortages

York, Pennsylvania, United States

• Trained and supported front office staff and surgical schedulers• Utilized lean processes to eliminate waste and standardize workflows, while designing protocols that align with industry standards• Epic Super User – Epic Reports• Process daily deposits• Reviewed surgical case logs and Axiom system• Helped implement online patient scheduling and using the patient portal• Monthly staff rounding • Patient Centered Specialty Practice – certification• Just culture guidelines for staff improvement• On call schedules • Monthly office visit utilization, 3rd available appointment access, no show, referrals and OR utilization reporting• HR – coaching, mentoring, performance improvement plans, termination• Cancer Center planning committee, new heart and vascular center design team and new health center planning and design team• Provided practice support in the absence of the practice manager (interim manager)• SBAR and various A3 projects• Answered multi-line phones• Hands on to support short staffing

Apple Hill Medical Center

Administrative Assistant to Vascular Surgeons.

Post surgeries into computer system and coordinate daily OR schedule.

Worked in Labor and Delivery. Ordered supplies and stocked rooms. Assisted nurses as needed. Set up C-Section ORs. RTS counselor.

Registered patients in Emergency Department. Placed lab and radiology orders into computer. Transcription for traumas.

Bachelor Of Science (B.S.), Health And Behavioral Psychology

Associate Of Science (A.S.), Medical Office Management

Associate Of Science - As, Medical Office Management/Administration, 3.24

Education record