HEAD CHEER COMMISSIONER FOR SAINT CLOUD YOUTH FOOTBALL (2008-PRESENT)HEAD CHEER COACH FOR SAINT CLOUD YOUTH FOOTBALL (2008-PRESENT)I AM RESPONSIBLE FOR OVER 140 YOUTH CHEERLEADERS AND OVER 22 COACHES FOR THE ST CLOUD YOUTH FOOTBALL AND CHEER LEAGUE. I HAVE VOLUNTEERED THE LAST 8 YEARS FOR THE PROGRAM AND HAVE BEEN ELECTED THE CHEER COORDINATOR FOR THE LAST 3 YEARS. I HAVE ALSO COACHED OUR CHEER SQUADS TO 4 MID FLORIDA TITLES, 3 REGIONAL 1ST PLACE WINS AND 2 NATIONAL APPEARANCES (2012-4TH PLACE, 2013-5TH PLACE)• RESPONSIBLE FOR CHEER SAFETY AND MAKING SURE ALL COACHES GO THROUGH THE PROPER TRAINING• RESPONSIBLE FOR BACKGROUND CHECKS ON ALL COACHES• COLLECTING NSF CHARGES FROM PARENTS• KEEPING A LOG AND MAKING SURE ALL PAYMENTS ARE COLLECTED AND PROCESSED • DATA ENTRY• MANAGED SUPPORT DOCUMENTATION FOR CHEERLEADER COMPLIANCE• PROFICIENT IN MICROSOFT OFFICE, EXCEL, AND WORD • ATTEND A 3 DAY CHEER CLINIC YEARLY AND TRAIN COACHES FOR NEW COMPLIANCE• MEET WITH MULTIPLE VENDORS AND NEGOTIATE A CONTRACT FOR 150 CHEER UNIFORMS• ORDER CHEER SHOES AND SUPPLIES FROM VENDORSSAC CHAIRPERSON FOR HICKORY TREE ELEMENTARY (2009-20012)• ATTENDED MONTHLY DISTRICT SAC MEETINGS • SCHEDULED MONTHLY SAC MEETING AT THE ELEMENTARY• CREATED THE AGENDA• SENT OUT INVITES TO THE MEMBERS • CONDUCTED THE MONTHLY MEETING WITH THE SCHOOL PRINCIPLE

• RECEIVE AND INPUT ORDERS INTO DATABASE WITH COMPLETE ACCURACY• ADDRESS CUSTOMER CONCERNS AND PROVIDE SOLUTIONS• MULTI-TASK UNDER CERTAIN CIRCUMSTANCES• WORK INDEPENDENTLY, QUICKLY, EFFICIENTLY AND PRECISELY WITH LITTLE SUPERVISION• WORK ON A TEAM AND WORK TOWARDS THE SUCCESS OF THE TEAM• LISTEN INTENTLY AND ACCURATELY UNDERSTAND CUSTOMER’S REQUESTS• ALWAYS PROVIDE A SOLUTION TO CUSTOMER’S NEEDS, BOTH POSITIVE AND NEGATIVE SITUATIONS• UTILIZE MICROSOFT OFFICE SOFTWARE PRODUCTS• PROGRAM AND DELIVER RADIOS AND CELLPHONES TO CUSTOMERS

Telesales Supervisor• Supervised 5+ Employees• Provide updates to Management as to volume and type of calls coming in• Reported to Marketing Manager• Performed employee evaluations and reviews• Hired new employeesLead Distribution Coordinator in Telesales• Responsible for receiving and distributing inbound calls and leads to the appropriate individuals/departments• Enter and cross-check leads in Siebel database and Sequoia• Source and track origin of calls properly• Ensure calls are distributed promptly and professionally to the appropriate Sales Executives or departments• Source all calls accurately to measure effectiveness of marketing programs• Maintain reports for all leads as required daily, weekly, and periodically• Perform all other duties as requested by Management• Support all other lead coordinators as required• Responsible for excellent telephone etiquette and customer service• Responsible for being friendly, positive upbeat, personable, and professional• Interfaces with Sales Executives, potential customers/clients on the phone, Sales Managers and the Telesales Project Director• Performed Siebel training for the department and trained the Sales Executives on how to use the system• Prepared letters, memos, and other documents using word processing, spreadsheet, or database

CORPORATE FIELD TRAINER• Maintained sales reports daily and weekly• Send in reports daily to Corporate Office• As a Corporate Trainer I went to a new store in different states and opened the stores. I trained managers and all staff• Trained the managers on how to make sure all food orders were done and all things needed for the store opening• Hired all vendors to come into the stores• Would open a new store every 3 weeks• In constant contact with Corporate Office and all Upper Management• Perform Trainers evaluations and reviews. SERVER, HOSTESS, PREP-LEADResponsible for excellent customer service, etiquette, professionalism, positive attitude, and personable