Tracy Fleming Email & Phone Number

St. Jacobs, On, Ca

Toronto, Ontario, Canada

In collaboration with our sales and partner teams, I propose and architect transformational solutions for customers. After the proposal phase, I stay meaningfully engaged with that customer, Amazon team and project/program to ensure high-value, predictable, and successful delivery within an ongoing customer relationship.

As part of the role, I drive thought leadership, engaging with customers on latest innovations. I collaborate with sales teams, partners, and business units to introduce new solutions to market. I oversee development, implementation, troubleshooting, and migration of new solutions. I led the first SaaS offering leveraging AI, NLP, and API first workflows.Key achievements in this role include:• Championed consumption pricing model with early customers decreasing post-call work 30%.• Reduced sales cycle from 12 months to 1 month for CCaaS integration by streamlining contract negotiation vehicle to be included in the master terms.

Within this role, I was the executive technical sponsor supporting large-scale customers, and ensured alignment to business outcomes and architecture best practice. I guided senior level business and IT leadership through critical initiatives ensuring high-level standards were met. I supported adoption of new products/solutions on a global level. I created lighthouse accounts across several verticals and solutions. I established first call presentations and created reusable artifacts for knowledge transfer between sales, engineering, and product house.Some key achievements included:• Led an Advisory Committee in response to a Federal Government request to establish and recommend a set of standards/best practices (reference architecture) for use by Shared Services Canada.• Championed leadership effort to secure Federal Government request for proposal by exceeding compliancy requirements requested through previous work on needs identification and solution matching. Contract became the largest contract in Avaya Canada’s history.

In this role, I was responsible for market adoption of new reference architecture (Avaya Aura). I coached internal sales teams, partners, consultants, and industry analysts on product specifications, usage, and benefits. A few key achievements included:• Implemented first deployment of customer solution and utilized learnings as basis for executing future iterations.• Exceeded market adoption plans by over 20% within first year of deployment.

Canada

While in this role, I spearheaded creation of initial Executive Briefing Center in Canada liaising with internal teams to understand customer needs and develop solutions. I conducted executive briefings for stakeholders. I established and monitored comprehensive tracking system with multiple KPIs and benchmarks.Key achievements included:• Achieved second place ranking for Executive Briefing Centers globally based on briefings and revenue generation. • Recipient of Global Achievers Club status for 2004, 2005, and 2006.

Ontario, Canada

As part of this role, I gathered customer requirements and collaborated with sales team to transition customers from legacy voice to VoIP. I trained partners, customer, and internal teams to utilize products self-sufficiently. Some key achievements included:• Closed first Canadian sale of new VoIP reference architecture. Solution was only the 5th available worldwide and became benchmark for future sales of the architecture. • Recognized with internal award and highlighted during yearly conference for VoIP reference architecture achievement.

As part of this role, I oversaw all information systems and technology with direct reporting to the CFO. I deployed data centers, implemented SAP, Microsoft Exchange, and led Y2K project. Key achievements included:• Reduced telecom spend by 20% • Championed acquisition of Nortel subsidiary

Within this role, I headed all new technology evaluation and solution definition including conducting Proof of Concept trials and documenting final solutions. I led deployments in remote access via IPSec VPN’s and Microsoft Exchange. I centralized project management tools and workflow management processes.