Tracy Floyd Email and Phone Number

“JOB TRAINING EMPOWERS PEOPLE TO REALIZE THEIR DREAMS AND IMPROVE THEIR LIVES” - Sylvia Mathews BurwellAs a seasoned professional for over 15 years, I have expert experience in traveling throughout the US and Canada delivering high-impact training classes on technical systems, products, sales and customer service.I have an innate ability to effectively train others and make it a personal mission to ensure that each student gets what they need out of each class that I facilitate. Throughout my career, I have successfully impacted the overall production of new hires by 80% and above in multiple organizations. I bring a background that includes two years of extensive leadership training and development from Cox Communications as a Sales Effectiveness Counselor. I was part of a team of four responsible for training the first 400+ in-house chat agents to replace third-party vendor representatives over a two-year time span. I have traveled across divisions to various stores to develop best practices and implement the company-wide rollout of new solutions and technology for Kroger. I take pride in the ability to proactively identify gaps in learning, curriculums, process improvement and suggest feedback and/or coaching for immediate improvement. I have trained and developed teams that consistently meet and surpass expectations through effective communication while delivering new information to adult learners in a clear and concise manner. I have what it takes to help an organization achieve peak performance as an expert trainer. More than anything, teaching has been a dream of mine since the 5th grade. Being a Traveling Trainer/Instructor allows me to live in my purpose and brings me genuine joy!