Tracy Frederick Email & Phone Number

Carrollton, Texas, United States

Dallas-Fort Worth Metroplex

Establish Service Coordinator learning path in LMS. Integrate all new offices into billing and scheduling software. Onsite during go-live to assist with transition and training of Coordinators, Service Managers, and Technicians. Train Regional Service Coordinators to assist with increasing number of offices by providing initial, refresher, and sustainment.

Farmers Branch, TX

Continue to be responsible for training and mentoring new and existing Service Coordinators. Remain the primary contact and go-to person in our company for our scheduling software, Click. Interface with Click regularly to work on improvements, as well as an issues or discrepancies that might arise. Responsible for maintaining the Operational Guidelines for.

Farmers Branch, TX

Responsible for training and mentoring Service Coordinators for both new and existing staff. Remain the specialist in "Click" by continuing to be responsible for all training aspects and being the go-to person for the company. I regularly communicate with all Service Coordinators to discuss pain points and brainstorm ways to correct them for Click.

Fort Worth, TX

Continue to be responsible for all original duties of a Service Coordinator (listed below). In addition, facilitate all aspects of the service cycle for all customers. Responsible for training and mentoring new Service Coordinators. As a Click Specialist (our scheduling software), I am responsible for training and the Click go-to person for the company. In.

Fort Worth, TX

Responsible for providing excellent customer service by entering service tickets, scheduling technicians, and invoicing customers. In addition, I maintain the basic functions of the office such as processing invoices, ordering supplies, and deliveries. Several ad hoc projects that arise on an on-going basis such as inventory, cleaning up old accounts, etc.

Grapevine, TX

My responsibilities included teaching computers to kindergarten through 8th graders. This includes Microsoft Excel, Word, Power Point, keyboarding, and other software programs. Also, worked in the office for years answering the phones and trouble shooting issues. I worked with the technical support manager for 10 years on updating, replacing, and.

Dallas, Texas

I was responsible for all aspects of our customers. This included contract negotiations, commissions, trouble shooting technical issues, and providing daily, weekly, and monthly reporting both externally and internally. I was also a member of the Executive Team, which met weekly to strategize and resolve corporate issues.

Bachelor Of Business Administration (Bba), Marketing, 3.8

Activities and Societies: Beta Gamma Sigma Honor SocietyGraduated Magna Cum Laude (High Honors

Bachelor'S Degree, Business Administration- Marketing

Started college here before moving to Texas and transferring to University of Texas at Arlington.