• Implemented various training from HR to customer service, housekeeping to orientation and with many different industries - I did it all! • I have facilitated training workshops for small groups of participants of up to 450. • Achieved high engagement rates with innovative training techniques. • Conducted needs analysis to identify skill gaps in the workforce. • Prepared detailed training materials and ensured ease of understanding for all participants. • Streamlined the onboarding process for new hires by designing a robust orientation programme. • Collaborated with management to create personalised development plans for employees. • Fostered an environment conducive to learning through engaging and supportive coaching methods. • Evaluated staff performance post-training; provided constructive feedback accordingly. • Facilitated open discussions during sessions and encouraged active participation from attendees. • Stayed abreast of the latest industry trends; incorporated these into relevant courses. • Handled logistical arrangements for off-site seminars and workshops efficiently. • Handpicked suitable external trainers as per specific requirements.

• Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff. • Developed robust recruitment strategies to attract top-tier talent. • Streamlined HR processes for increased efficiency and productivity. • Enhanced employee morale by implementing comprehensive engagement programmes. • Led organisational restructuring efforts, resulting in streamlined operations. • Training: • Developed and implemented training on Email Courtesy and Writing. • Managed the Orientation and Induction of new employees.

• General and Umbrella Strategic Human Resource Business Partner activities. • Training: • Developed and implemented training on the Line-Management Model. • Train the Trainer – Industrial Relations • HR versus SHRM• Training Needs Analysis • Recruitment, Interviewing, Selection• Performance Management • Leadership Pipeline• Talent Management • Emotional Intelligence• SHRM Policies and Procedures • Induction vs. Orientation• Employee Engagement • Employee Relations, Grievances, and Disciplinaries • Managed the 3-day Induction and Orientation program• Implemented annual training and development plans and championed new processes within the group.• Researched and designed new courses, assessed and supported students and line managers, actively led class discussions and encouraged debate.• Implemented training manuals for new managers.• Designed comprehensive group presentations and training on workplace issues and specific client-focus topics.• Responsible for mentoring and training the College Students.

• General Payroll administration, including ATS and generalised HR functions. • Progressive Promotion through the payroll department. • Training: · HR Systems – Kronos, Educos, SAP, HEAT · HR versus SHRM · Training Needs Analysis · Recruitment, Interviewing, Selection · Performance Management · Emotional Intelligence · SHRM Policies and Procedures · Induction vs Orientation

 Managed HR and administrative functions of 50 clinics and regional office, coordinated and controlling all administrative functions, HR Management of temporary (Locums) and permanent staff (± 150 staff altogether).  Set up and maintaining databases and quality control with regards to ISO 9001/2000, preparation for ISO audits and coordinating clinic and ISO audits, maintaining equipment calibrations, repairs and maintenance for ISO compliance. Ensured smooth facilitation of information between clinics, setting up new clinics and ensuring each new and existing clinic is ISO compliant, maintaining medicine budget for the region with charts and grafts. Set up all administrative procedures including overall management of regional office staff, petty cash, office supplies, and facilitation of all matters relating to regional office and each clinic.  Sustained database and punching into VIP system on a weekly or monthly basis, maintaining monthly training records for SETA, assisted in the development of new operations procedures and policies.