Accountable for ensuring quality product and on-time delivery of Thinkgate Technology Platform (SaaS) upgrades and enhancements to existing and new customers. Responsibilities include supporting IT during product development, supervising Quality Assurance, and coordination of software releases with implementation teams. Assists with product design for user acceptance testing and supervises new customer configuration and set-up, including data import files and system validation.Previously managed the Client Services Division utilizing a wealth of experience to provide training and customer support. She leverages this experience to assist current clients with problem resolution and to ensure client satisfaction.

Facilitated and coordinated the testing effort for Golden West/World Savings merger for the various eCommerce applications that included Online Banking, Bill Payment, IZ data conversion and External account conversion. • Coordinated testing resources for merger testing and as well as interface testing.• Maintained project tasks list for both Integrated and Mock testing.• Developed merger tasks for the Online Banking (Voyager) applications and coordinated with interfacing applications to secure quality testing data • Conducted weekly testing meeting and daily defect meetings.

Compuware Corporation, Charlotte, NC, November 1996 – January 2007Testing Coordinator/QA Analyst/Project ManagementVarious lead PM and QA roles supporting the Einstein customer service call center application through multiple mergers• Merger testing for Einstein’s interaction with the Image archive along with support for all image interfacing code for Einstein. • Successfully supported the Online statement testing and code implementation. • Developed testing plan and change controls for Online statement RFS.• Supported Einstein Mock testing in regional ‘practice’ conversions prior to the actual bank conversions. • Developed merger tasks and coordinated with interfacing applications to secure quality-testing data • Created weekly status reports for management and monitored project plan in regards to testing tasks • Project Management activities included weekly status meetings and reports to management, monitor project plan with regard to testing and overall coordination of project team.• Developed testing plan for each stage of the fulfillment process

Recruiting Manager, January 2000 – April 2002Managed department of up to four recruiters to help in meeting marketing needs and fulfill open requirement opportunities. Successfully achieved individual hiring goals for the year.• Posted open job requirements through various advertising avenues and web job boards• Communicated daily with internal marketing team regarding staffs’ prospects that best met requirement needs• Ensured best candidate matched to current marketing needs• Coordinated and conducted local job fairs for recruiting and marketing purposesTechnical Recruiter, October 1997 – December 1999Consistently met hiring quotes; developed and maintained pipeline of 50 plus viable candidates for future openings. • Recruited full-time IT professionals in all disciplines from mainframe to web development• Utilized various resume databases, personal contacts, job fairs, and Internet to fill open requirements• Performed hiring procedures with prospective candidates; included pre-screen calls, in-person interviews, reference checks, and negotiating monetary and employment offers

Business Analyst, November 1996 – October 1997Assignment with NationsBank (Bank of America)• Utilized business analyst skills such as documentation and testing during consulting assignment. Project delivered within scope of project timeline. • Verified client base data for human resource application during UAT (User Acceptance Testing)• Developed and documented procedures resulting from implementation of marketing initiative• Assisted with development of meeting agendas and meeting note documentation