Tracy G. Morgan Mba, Pmp, Csm Email and Phone Number

Direct cross-functional, global projects and product development teams. Lead international team of engineers in developing enterprise-level software for surface transportation. Implement new technologies via Advanced Customer Information System. Ensure on-time delivery, oversee project planning, resource allocation, task scheduling, and risk management while maintaining high-quality standards and compliance. Provide direction on technical reviews, financial forecasts, and budgeting.Liaised with customers through proposal and implementation phases of project to foster relationships, ensuring 98% product satisfaction and on-time delivery and providing innovative technical solutions.• Developed capacity versus demand plans, resource allocation, staffing augmentation plans, project plans, and enhancements to the documented standard engineering process to provide direction on project / technical reviews, financial forecasts, risk management, and budget management and alignment, while ensuring 90% of revenue generating charges.• Achieved 94% first pass yield success by ensuring quality of projects during initiation, planning, execution, monitoring and controlling, and closing.• Ensured completion of A-CIS Software projects in Rail organization, utilizing dynamic data, predictive analysis, and GPS to inform rail riders of latest statuses, while enhancing transit experience.• Provided technical scope, estimates, and approvals on request for proposals (RFPs) up to $100M; developed Statement of Work (SOW) for hiring needs; and provided Statement of Objectives ('SOO') guidance, winning business for organization.• Applied enhanced leadership skills such as Franklin Covey's The 4 Essential Roles of Leadership, improving retention by 25%.

This position realigned under Wabtec. See experiences above under Wabtec.

Lead Senior Architects and Engineers on implementation of projects and software for rail and transportation clients throughout the globe. Manage software implementations and integration of the company’s train control system (TCS).● Lead completion of project software activities for implementation of a Passenger Information Management System (PIMS) which will enable real time vehicle location (RTVL) and predict train arrival.● Facilitate all agile ceremonies including sprint planning, daily stand-ups, sprint reviews, retrospectives and backlog refinement. Educate the team on all SCRUM practices to ensure delivery.● Plan and manage all software team related activities by providing schedule support and task decomposition. ● Coordinate and collaborate with discipline leads. Ensure schedules are created, current, and representative of all internal and external tasks. Facilitate discussions, manage and mitigate risks, present and communicate to executive leaders.

• Led International and Domestic Billing development squads in an agile methodology and consistently completed requirements above expectations and guidelines.• Directed agile transformation for Verizon Enterprise Solutions while governing methodologies across the organization, including driving agile adoption and inspiring a mindset change. • Achieved 95% agile adoption in the organization by driving 90% of VES funded work down an agile path. • Facilitated several projects of over $1M in revenue and all scrum ceremonies, including daily standups, sprint planning and reviews with demos, retrospectives, product and backlog grooming and troubleshooting of all issues.• Examined and Implemented enterprise portfolio tools, including JIRA and Confluence, and procedures related to the agile journey. Educated organization on agile methodologies and procedures. • Established processes for an enterprise level conversion to Clarity with task order management for vendor engagement.• Led and facilitated 6-week Machine Learning DOJO and achieved 100% adoption rate for expected developers.• Designed model that introduced a concept of program increment planning, continuous development and delivery, Kanban boards, and value streams.• Collaborated with Praecipio consultants and established JIRA best practices by working on Verizon’s JIRA methodologies and procedures. • As Program Manager for Disconnect Assurance, significantly reduced corrective customer disconnect credits.

• Supervised project managers implementing large scale system consolidation efforts in the billing area and ensured that IT initiated projects met the requirements business stakeholder approval, and worked according to the system requirements while meeting budget requirements.• Allocated funding of $14.8M by managing the program office for Global Integrated Deals and confirmed that original IT requests met the deadline with solutions that support next generation architecture.• Supervised projects in the Managed Network Services space, specifically installation of hardware and device certifications for global integrated customers.• Led direct reports through the software development life cycle via implementation in global locations. • As Project Manager, imposed a disconnect form accessible via Verizon Enterprise Center (VEC) that streamlined and centralized disconnect requests, minimized lead times, and shared a design for online disconnect requests in EMEA region.

Supervised all package and close activities for billing systems in all releases and managed business case planning process for the billing organization. Oversaw a team of global Project Managers that managed deliverables between agile and waterfall methodologies, depending on the client organization.• Directed capacity and demand activities for the billing organization including more than 130 application teams.• Spearheaded the successful Execution of over 500 cross-functional projects annually, delivering on-time and within budget.• Managed all projects according to the funded budget line and negotiated the items that were over or under budget.• Successfully enforced releases and projects related to Verizon telecom and former Verizon business billing systems in an environment with over 25 releases per year that spanned multiple release milestone deliverables.• Accommodated production delivery dates of functionality based on business need and discussed with senior leaders, management and executives on high priority initiatives