Tracy Goodwin Email & Phone Number

Louisville, Kentucky, Us

Responsible for building and executing learning, development, and talent strategies for the IT organization.

Louisville, Kentucky, Us

Responsible for setting the strategy and managing Humana's seven Network Resource Groups (NRGs), which includes a strong focus on metrics to prove the worth and ROI of NRGs captured in various ways, such as engagement scores, attrition rates, promotional/expansion rates, and membership growth within each of the NRGs. Also, a very strong focus on providing lift to the company's culture by engaging top leaders to support their associates getting involved in opportunities that speak to their strengths, such as volunteerism, business analysis, workplace culture, etc.Also responsible for building and managing relationships with external partners that focus on bringing diversity and inclusion to the forefront of Corporate America, with a strong emphasis on developing diverse talent to fill leadership and/or Board roles in non-profit and for-profit organizations. Currently managing relationships with Management Leadership for Tomorrow, Hispanic Association on Corporate Responsibility, Executive Leadership Council, NSHMBA, NBMBAA.

Louisville, Kentucky, Us

Responsible for leading the recruiting functions focused on Sales, Senior Products, and College Programs. Also responsible for employment brand, including social media strategy focused on recruiting.

Louisville, Kentucky, Us

Responsible for three major areas: Infusion College Program, Employment Brand, and Onboarding Programs.Infusion College Program: Recruit and develop students from top tier colleges and universities for Humana’s Infusion Program, a structured two-year accelerated development program designed to maintain a long-term talent pipeline of future leaders. Since taking this leadership role, approximately 60 candidates have been recruited into program, with 98% retention rate.Employment Brand: In concert with the consumer brand, developed the employment brand and rebuilt the Humana Careers Website and social media Websites. In conjunction with the Humana Careers Website, developed Talent Networks, an online solution to help Humana build communities of talent, based on area of expertise and/or interest. The Talent Networks currently have grown to 3,000+ members since commencement in January 2012.Onboarding Programs: Develop all onboarding programs and activities in seven locations nationwide, as noted in previous role of Onboarding Process Manager.

Louisville, Kentucky, Us

Special project assignment to develop a concept white paper and strategy, supported by extensive research and resources, to build a state-of-the-art, holistic health care clinic that would use a combination of technology, evidence-based medicine, and health coaching to provide a comprehensive and individualized approach to well-being for the associates. Objectives for this project were driven by the opportunity for Humana to showcase products, technologies, enhance and develop partnerships with providers and customers, as well as capture data and metrics on associate absenteeism, presenteeism, and engagement. Provided cost analysis of $1.3M to build clinic, which was put into operation in 2010.

Louisville, Kentucky, Us

Responsible for designing, implementing, and facilitating onboarding programs for new associates, new leaders, executives, and acquisitions. Developed an onboarding strategy to encompass the time the new hire is extended an offer, up to their first 90 days in their role, supported by survey data and online learning modules to help new associates quickly acclimate to Humana. The data gathered from the surveys was used to work with various partners and stakeholders to improve the onboarding experience for the new associate.Designed an interactive and engaging day-one orientation for approximately 12,000+ new hires that joined Humana during this time period. Survey data revealed 90% of the new associates rated the experience as exceptional.Designed and facilitated two-day training for approximately 350 new leaders specifically around Humana’s people practices.

Louisville, Kentucky, Us

Responsible for writing internal communications for 13,000+ associates using Humana’s intranet as the primary vehicle for distribution. Humana is the laboratory and showcase for products and online tools. Prior to the products being offered to external customers (showcase), Humana first offers products to the internal associate-customers (laboratory). This is known internally as MOCHA (More Options and Choices for Humana Associates). With this initiative, responsibilities included:Writing a monthly newsletter, MOCHA Matters, to educate the associates on the ever-changing health care industry and how it affects their own health care choices Coordinating and facilitating a MOCHA Mentors program where associates are randomly selected from across the country to serve as mentors during Humana’s enrollment period to help their peers better understand the product offerings, as well as the online tools Writing scripts and developing presentation for senior leadership to host benefits meeting for the associates, with a primary objective to educate the associates on how MOCHA was a key component to Humana’s overall strategy within the industryWriting and narrating a MOCHA DVD to help associates, and their families, better understand their benefit choicesDeveloping the Associate Benefits Center (ABC), a one-stop online resource that associates use to find information about their benefits, including medical, dental, vision, flexible spending accounts, etc.

Education record

Ba, English