• Responded to inbound/outbound Service Employees International Union (SEIU) caregiver calls and texts using Five9 and PurpleText.• Problem solved SEIU 775 member requests about union membership, contracts, dues, and employment rights via phone, email, and mail.• Documented calls using Salesforce.• Cultivated call procedure and best practices in Microsoft OneNote, Outlook, and SharePoint.

• Responded to inbound/outbound Service Employees International Union (SEIU) caregiver calls and texts using Five9 and PurpleText.• Problem solved SEIU 775 member requests about union membership, contracts, dues, and employment rights via phone, email, and mail.• Documented calls using Salesforce.• Cultivated call procedure and best practices in Microsoft OneNote, Outlook, and SharePoint.

• Managed building maintenance, furniture, layouts, ergonomics, shipments, and deliveries.• Tracked tenant payments, utilities, and office supply expenses.• Supported Vice President, General and Operations Managers for Northwest Structural Division.

• Created an organized, welcoming environment for guests to shop.• Unloaded truck shipments and restocked merchandise.

• Reviewed and sent plans, proposals, contracts, requests for information, and change orders.• Forecasted resource management and balanced with client needs.• Collaborated with stakeholders to deliver on time and within budget.

• Formulate and implement innovative marketing promotions with Director and Admissions Staff, increasing incoming students and filling class sizes to capacity.• Develop personalized education goals for each prospective student, provide campus tours, and facilitate enrollment for three massage therapy licensing campuses.• Maintain database of over 4000 prospective and current students.• Greet clinic clients, provide necessary paperwork and service and merchandise sales.

• After business hours, serve as first contact to Providence Hospice of Seattle and Providnece Sound patients, families, caregivers and employees.• Maintain changes to care team and office staff schedules and calendars. • Process requests for time off based on coverage, previous allocations and need.• Save daily back up and provide other additional administrative support as needed.

• Supported Faculty in Statistical Center for HIV/AIDS Research & Prevention at Fred Hutchinson Cancer Research Center.• Synchronized meeting logistics and facilitate travel arrangements for Population Sciences Faculty.• Matched new scientific staff orientations with business needs and employee availability.

• Operated as Microsoft Business Solutions (MSDY) Track Program Manager for internal, field readiness events, TechReady6 (TR6) and TechReady7 (TR7).• Communicated with executive stakeholders, event staff, content developers and speakers to coordinate this week long, semi-annual event.• Delivered 36% more hands-on labs (TR6), 9% more breakouts, 40% more unique chalk talks and 100% more unique instructor-led labs (TR7) than the previous TechReady.• In a fast paced, competitive and dynamic environment, increased MSDY Track overall weighted satisfaction to 4.29 (TR6) and 4.36 (TR7) from 4.27 (TR5) on a scale of 1 to 5.

• Coordinated world-wide events for the HIV Vaccine Trials Network with 5 to 500 participants.• Decreased interpretation costs by 44.1%, contributing to the overall lower event costs of 11.1% in the May 2007 semi-annual conference.• In contract negotiation for May 2010, reduced the guest room night costs to an estimated $73,000.• Campaigned global HIV/AIDS vaccine scientists, clinical staff, and community members via e-mail messages and website updates.• Mentored and supported Travel Department, consisting of two full time employees.

• As liaison for the HIV Vaccine Trials Network, maintained over 70 conference calls daily.• Interacted with all organizational levels in both written and verbal forms.• Managed conference room space allocations, event set-up and tear down, and facilitated company-wide communication both internally and externally.

• Organized, scheduled, and managed a minimum of 1500 teleconferences daily for Boeing. • Responsible for answering in-flight emergency line, 5 conference center emergency lines, 7 bridge lines, and timed scheduling line. • Arranged and monitored high security conferences, providing high level customer service.

• Managed between 3 and 50 employees as needed.• Actualized visuals for two new stores including flagship store, Columbus Circle, in New York City.• Increased traffic by 10% with four newly designed visual suites.• Remodeled two store stockrooms to maximize space efficiency.

• Verified co-insurance carriers were qualified to practice in respective states.• Researched facts on-line and updated PALs, company record system.• Prepared legal documents for state submission.• Communicated with firms to request and verify information.