Tracy Guan Email & Phone Number

Sydney, Nsw, Au

North Sydney, New South Wales, Australia

Evergreen Line is a global container shipping company, operating the fourth largest container fleet in the world, with over 180 ships with a capacity of approximately 650,000 TEU and maintaining services across a broad array of trade lanes around the world.Responsibilities• Excellent communication skills to deal with customers over the phone and by email.• Processing and organizing the bookings and new shipments efficiently and effectively via Shipment Online System and following internal procedures.• Handling charges and processing invoices via the internal system.• Providing ongoing communication with customers regarding shipping times, monitoring and tracking all shipments ongoing. AchievementsI have very quickly learned how to transfer my skills to the logistics field, as well as acquired knowledge of the shipping logistics area to be able to carry out my role effectively.

Sydney, New South Wales, Australia

Sunfield Bakery is a bakery with 20 years of history, selling freshly baked products daily to well-known retail stores such as IGA, Harris Farm, and Franklins.Responsibilities• Made phone calls to the customers to get the orders and answered phone and email inquiries.• Processed the orders and prepared the invoices in the accounting system, Xero.• Prepared monthly sales reports via Microsoft Excel.• Assisted the accounting manager to reconcile the checks.AchievementsI was promoted after three months to assist the accounting manager to support her accounting work.

Artarmon, New South Wales, Australia

Little Lion Early Learning provides a safe environment with a variety of activities, which are focused on the physical and mental health development to the kids. Responsibilities• Supervised children and helped the room leader to implement the programs.• Interacted with children positively and assisted the room leader or the educator.• Prepared and cooked meals for children.• Implemented the learning program.AchievementsI implemented the learning program for the children and establish good relationships with all families.

Sydney, New South Wales, Australia

New Asia Pacific Travel was established in 1994 and provided high-quality travel design and service to tourists from all over the world.Responsibilities• Communicated and worked closely with all Australian suppliers, like hotels and tourism companies.• Organized travel products, such as accommodation and attractions.• Calculated the cost and discussed it with clients.• Specialized in liaising and organizing visits of government officials, business people, education providers, and investors.• Monitored the free cut-off date for hotel reservations and followed up on updates for each group.• Handled urgent cases when tour groups arrived in Australia.AchievementsI managed over 200 students for education groups by myself. I represented the company at industry workshops and meetings, which are organized by Tourism Australia and the Australian Tourism Export Council.