Tracy Holzhueter Email and Phone Number

Responsible for developing a team of highly motivated Migration Analysts trained to identify and excite clients on our legacy platform with a seamless upgrade to our state-of-the-art HR and payroll platform, Paychex Flex. My focus is developing new strategies to achieve our set team goals, helping my team stay engaged and positive while living up to our company values as a culture champion of Paychex.

• Selected for this CPI position by the Flex Forward Director and Leadership• Remotely work with various departments on process improvement initiatives• Work directly with Susan Milner, Project Manager III• Assisting with the Ancillary products, Call In/Call Out and Online swim lanes for Advantage, Oasis, TLO and Payroll Master (acquisition)• Traveled to 5 different locations and shadowed personnel to gather time study data• Restructured CUIC reason codes to fit our Flex Forward model• Implemented a call disposition guideline to gather call data per position• Implemented a supervisor service observance rotation to remove the acceptance of mediocre behavior• Created a Power BI Dashboard for the supervisor daily team scrum calls to show the entire book of business• Created and maintain the CXT Playbook in OneNote. This contains all process and procedures for our organization. • Create weekly communication for the Flex Conversion Center. This comm contains important updates, staffing changes, iComms, survey comments and much more. • Created and onboard all CXT new hires to our org. I created the OneNote that contains the learning plans.o TAA New Client Build Trainingso New Hire Onboardingo TAA Cross-Training Plan for PUCso Payroll and TAA Training Certificationo Reporting Analytics Training Certification

• Selected for this CPI position by the Flex Forward Director and Leadership• Remotely work with various departments on process improvement initiatives• Work directly with Susan Milner, Project Manager III• Traveled to 5 different locations and shadowed personnel to gather time study data• Restructured CUIC reason codes to fit our Flex Forward model• Implemented a call disposition guideline to gather call data per position• Used data to determine what productivity should be for CXT• Implemented a supervisor service observance rotation to remove the acceptance of mediocre behavior• Created a Power BI Dashboard for the supervisor daily team scrum calls to show the entire book of business

• Lead diverse team through Preview to Flex migrations• Nominated for Leadership Emergence, September 2016• Lead change for my team daily • Onboard new migration employees to my team• Coach direct team and leadership through errors and migration processes• Remotely manage a team of 10 people• Hold my team accountable to exceeding goals set for them• Ensure the Flex Forward Stats is updated daily• Create an atmosphere where our employees feel safe and enjoy coming to work• Remotely partner with various departments to find resolution• Manage migration deadlines to ensure clients process timely and accurately• Partner with sales, Migration Analysts, Management and all branch personnel• Ensure client satisfaction through the process• Create an atmosphere where our employees feel safe and enjoy coming to work

• Took the lead to create the NCO data entry process from ground up• Onboard New Business Client Entry Reps• Manage data entry project workload for 36 reps• Remotely manage a team of 12-18 people• Create an atmosphere where our employees feel safe and enjoy coming to work• Partner directly with NCO Implementation Supervisors/Implementation Specialists on projects submitted• Hold team accountable to meeting project deadlines • Coordinate projects with multiple people

• Onboard new Payroll Specialists into Paychex• Create an atmosphere where our employees feel safe and enjoy coming to work• Help my employees with schedule management• Assist my employees with items needed to be escalated• Partner with other Supervisors to gain a cohesive PRS team• Conduct interviews & select top talent

• Chosen for Region 5 Manager Succession Program in FY13• Developed strategic partnerships with Sales • Worked closely with Core Implementation Supervisor & new load teams• Revamped the NAM role, the Data Integrity role and Client Trainer role• Conducted interviews & select top talent • Participated in the development of goals, improvement strategies, monthly audits and budgets • Lead a diverse team of 7 implementation members• Created and implemented the PNG Preparedness Program• Active member in Toastmaster’s International

• Nominated and chosen for Corporate OS3: Developing Managers Program FY12• Nominated and chosen for Corporate Symposium in FY12• Lead Region 5 CHAMP program in FY12• Chosen for Region CSS Symposium FY10, FY11 & FY12 • Nominated and chosen for MIT Job Rotation: Risk Management in FY11• Nominated and lead MMS Conference Calls for FY11• Member of Region 5 Success Team in FY11• Lead CSS & Manager Succession Team for Region 5 in FY11• Active member of the Manager Succession Program in FY10 & FY11• Developed and conducted leadership trainings for 11 members of the management team• Conducted interviews & selected top talent• Participated in the development of goals, improvement strategies, monthly audits and budgets • Lead a team of 6 Client Service Representatives• Member of Toastmaster’s International

• Supported 115 clients averaging 50 to 200 employees per client• Participated in Supervisor Succession Program and was the first member to be promoted• Provided customer & technical support for the Preview software product as well as Time Off Accrual, General Ledger, Time and Labor Online, HR Online

• Managed a base of 250 payroll clients via phone & face-to-face interactions• Calculated taxes, completed and amended federal and state tax returns• Contacted potential lost clients and attempted to retain their business