Tracy Hunwick Email and Phone Number

Established in 2005 when we fell in love with the area and purchased our own holiday home in Monsegur, Gironde in the Bordeaux wine region.Since then we have worked hard to build our business and have an established track record in letting beautiful privately owned holiday homes.In 2011 we continued to expand with the launch of www.holidaycottagesandvillas.com, providing a better website experience and increasing our property portfolio, whilst maintaining a personal service to holiday makers and home owners alike.Attention to detail and a personal, friendly service is key to our business philosophy and we aim to give our customers a service that exceeds expectations. We offer a wide variety of properties that can accommodate up to 24 people; and have a network of contacts that provide private catering, wine and food pairing evenings/events, cycle hire, as well as wine tours to taste the stunning wines produced in the local appellations.All properties are personally selected by us and we regularly visit them to ensure that our high standards are being maintained.We specialise in the south west of France; Aquitaine area including the Dordogne, Gironde and Lot et Garonne as well as other regions including Provence and the Côte d'Azur. More recently we have expanded to include Italy.

Responsible for facilitating and project managing the implementation of services for major new clients. Ensuring that the service is correctly scoped and managed, working closely with the client and internal customers to agree deadlines and deliver a service that delights the client.

Part of the management team of an award winning business, responsible for managing a team of Account Managers & Script Developer who provide day to day support to 500+ clients, from implementing new & bespoke services through to customer retention, ensuring that the customer experience is positive and our service provides added value and benefits to our range of clients across a wide variety of industries from small start up's to major high street brands. Working closely with other departments and constantly looking for ways of streamlining processes & developing new systems to improve efficiency and enable us to continually deliver a high level of service that delights our customers.

Underwriting mandate holder to £500,000 managing teams of up to 20 people. Promoted to On-Site Manager, managed a remote team of people based all over England. Set up new division following company restructure from designing job descriptions & recruitment process through to implementing procedures, identifying target market and raising profile of division across the business resulting in teams being viewed as experts in their field.Selected to manage dedicated project team to streamline processes. Implemented over 80 changes which increased processing capacity & efficiency by up to 20%. Worked with external brand consultant to develop & design Company Pledges which were published on company website.Consistently exceeded key KPI's and achieved excellent customer satisfaction ratings.Secretary for director level operational meetings.

Responsible for giving quality, compliant mortgage advice to customers, achieving targets & managing a specialist mortgage branch of 4 mortgage consultantsAchieved highest appraisal rating attainable in first year Achieved promotion to branch manager within 2 yearsExceeded all targets in first management role. Improved rating of branch from 180th to 6th in country within 18 months.

Experience in a variety of roles ranging from administration & sales to management responsibilities.Nominated for Service Ace award for providing exceptional customer serviceAttended convention for consistently high performing individualsPromoted to Assistant Manager role Set up intermediary Service Desk for West Midlands area