Director
CurrentInstitute for Healthcare ImprovementNational level directorship of a quality improvement initiatives addressing:Health outcomes of underserved populations in ambulatory care settings (HRSA’s Health Disparities Collaboratives) Redesign of care on medical-surgical units to be reliably safe, responsive to patient needs and preferences, rewarding to staff, and highly efficient (IHI’s Transforming Care at the Bedside collaborative)Access, practice efficiency, cost, and patient experience of care to improve the health outcomes of American Indian/Alaska Native populations in ambulatory care settings (IHS’s Improving Patient Care initiative)Patient and family experience of care (IHI webinar series on Improving HCAHPS Scores)Fall incidence and injury prevention (IHI webinar series)Foundational elements of quality primary care (Achieving Excellence in Primary Care Call Series)
